StoreServ Connectivity

DavisD — Tue, 05 Jul 2016 20:22:23 GMT

Call home benefit for StoreServ

Periodically, HPE Service Processors (SP) transfer diagnostic information such as system health information, configuration data, performance data, and system events to HPE 3PAR Central for remote diagnostic analysis and proactive fault detection.

Data is transferred frequently and maintained centrally on a historical basis, allowing for rapid, coherent analysis and problem resolution without onsite data collection or analysis dependencies that can prolong response.

Any critical alerts that are generated by the InServ are transferred immediately to HPE 3PAR Central for analysis and quick response, when necessary.

Network pre-requisites for call home to work:

Firewall or port requirement for configuring inbound and outbound connectivity on HPE 3PAR arrays

Outbound connection enables diagnostic data transfer such as alerts, InServ, SP log files, and configuration files for remote diagnosis. Inbound connection enables remote access to SP and InServ for authorized HPE 3PAR support personnel.

The mode used for SP communication to HPE 3PAR connection portal for diagnostic data transfer (outbound) and remote access (inbound) is listed as follows.

Secure network mode (for SPs that are at SP OS 2.5.2.GA-11 and above).

Firewall and port requirement: NETWORK REQUIREMENT

SECURE NETWORK MODE

HPE 3PAR support portal IP address

Your DNS server should allow remote3par.houston.hp.com to be resolved to 15.201.225.95 (primary) or 15.240.56.190 (secondary).

Outbound connectivity

Port 443 (https) to be opened (outbound) between SP IP and the following IP addresses:

remote3par.houston.hp.com—15.201.225.95 (primary)

remote3par.houston.hp.com—15.240.56.190 (secondary)

Inbound connectivity

Port 443 (https) to be opened (outbound) between SP IP and the following IP addresses:

remote3par.houston.hp.com—15.201.225.95 (primary)

remote3par.houston.hp.com—15.240.56.190 (secondary)

g4t2481g.houston.hp.com—15.201.200.205

g4t2482g.houston.hp.com—15.201.200.206

g9t1615g.houston.hp.com—15.240.0.73

g9t1616g.houston.hp.com—15.240.0.74

Contact : 3PAR-GDC-Connectivity - 3par.connectivity@hpe.com

topic StoreServ Connectivity in HPE 3PAR StoreServ Storage

StoreServ Connectivity