topic Re: Adding 3PAR Storage to Remote Insight Support Portal in HPE 3PAR StoreServ Storage

Adding 3PAR Storage to Remote Insight Support Portal

active-Pro — Mon, 16 Jan 2017 05:36:41 GMT

Team,

Need some help / Clarification on the following.

I have a customer who is trying to add a 3PAR StoreServe to the HPE Insight Remote Support Portal for monitoring their IT Infrastructure.

Is it possible to add the 3PAR Storage?

Who to contact to get the 3PAR Device added as when we try to add teh device, the serail number seems to be claimed and advises to contact support.

Thanks in advance.

Prasad

~~Private Info Erased~~

I am a HPE Employee

Dennis Handly — Sun, 15 Jan 2017 00:39:06 GMT

>I have a customer who is trying to add a 3PAR StoreServ to the HPE Insight Remote Support Portal for monitoring their IT Infrastructure.

I assume this is only for the customer and not to send support info back to HPE?

I.e. StoreServ has a SP to do that.

SANJAY MUNDHRA — Wed, 11 Jan 2017 15:04:20 GMT

Hi Prasad,

Can you specify the Model and certian 3PAR models are not supported d by IRS. You need to configure Dial Home using the STaTS gateway.

Regards,

Sanjay Mundhra

I am HPE Employee

active-Pro — Thu, 12 Jan 2017 02:39:40 GMT

Thanks for the info Dennis,

This is for the customer portal, if you see the pic attached it will be clear, not refering to IRS here.

active-Pro — Thu, 12 Jan 2017 02:41:17 GMT

Hi Sanjay,

thanks for the response.

This if for a 3PAR 8000.

This is for the customer portal, if you see the pic attached it will be clear, not refering to IRS here. SP is all connected and working OK.

SANJAY MUNDHRA — Mon, 16 Jan 2017 11:00:22 GMT

Hi,

I am not able to see the attached picture , seems missing.

Regards,

Sanjay

Dennis Handly — Mon, 16 Jan 2017 18:21:17 GMT

>I am not able to see the attached picture

It's on the first post: