topic admitpd Error: The system is not licensed for sufficient disks to admit these disks in HPE 3PAR StoreServ Storage

admitpd Error: The system is not licensed for sufficient disks to admit these disks

qingchuan — Mon, 20 Jun 2022 01:59:03 GMT

my comany has a HP3PAR7200 storage with 44 disks , 2 of the disks are failed ，now we get two new disk to replace，there is step & answer ：

step1：showpd -i Id CagePos State ----Node_WWN---- --MFR-- -----Model------ -Serial- -FW_Rev- Protocol -- 0:9:0 new 5000CCA04389E576 HITACHI HCBRE0900GBAS10K KVJEUZEJ 3P02 SAS -- 1:3:0 new 5000CCA0573B846T HITACHI HCBRE0900GBAS10K KXH1RPVF 3P02 SAS 9 0:9:0? failed 5000CCA07104D857 HITACHI HCBRE0900GBAS10K W8G2NLPX 3P02 SAS 23 0:9:0? failed 5000CCA07103826B HITACHI HCBRE0900GBAS10K W8G1XUTX 3P02 SAS

step 2：admitpd WWN Checking for drive table upgrade packages admitpd Error: Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks.

step3：servicemag status -d Cage 0, magazine 9: A servicemag resume command failed on this magazine. The command completed at Thu Jun 16 18:09:31 2022. The output of the servicemag resume was: servicemag resume 0 9 ... mag 0 9 already onlooped ... firmware is current on pd WWN [5000CCA04389E576] ... firmware is current on pd WWN [5000CCA07104D857] Id [ 9] ... firmware is current on pd WWN [5000CCA07103826B] Id [23] Failed -- Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks. servicemag resume 0 9 -- Failed Cage 1, magazine 3: A servicemag resume command failed on this magazine. The command completed at Thu Jun 16 10:08:36 2022. The output of the servicemag resume was: servicemag resume 1 3 ... mag 1 3 already onlooped ... upgrading firmware on pd WWN [5000CCA0573B846T]... ... firmware is current on pd WWN [5000CCA07103826B] Id [23] Failed -- Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks. servicemag resume 1 3 -- Failed

I can't understand , Why the command answer me "licensed not enough" ；
what should I going to do? I‘m looking forward to your reply！

Re: admitpd Error: The system is not licensed for sufficient disks to admit these disks

sbhat09 — Sun, 19 Jun 2022 06:24:45 GMT

Hello @qingchuan,

Try to dismiss the failed PDs with the commands - dismisspd 9 and dismisspd 23

Then remove the failed PDs and use the same slots for new PDs. Admit the PDs with the commands:

admitpd (to admit all the new PDs at once) or admitpd 5000CCA04389E576 and then, admitpd 5000CCA0573B846T

Regards,
Srinivas Bhat

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Re: admitpd Error: The system is not licensed for sufficient disks to admit these disks

qingchuan — Mon, 20 Jun 2022 01:56:30 GMT

Thanks for your reply ，Srinivas (SMILE ^V ^)
actually ，I try to run the command “ dismisspd 9（or WWN）”，then , it reply this：

1633442 cli% dismisspd 9 and dismisspd 23 Error : Pd id 9 has 38 chunklet marked as spare

Three weeks ago，when I run “servicemag status -d”，I got the message “sucessfully brought offline by 2020” ， cause of this, I don't konw how should I do ,

Re: admitpd Error: The system is not licensed for sufficient disks to admit these disks

sbhat09 — Mon, 20 Jun 2022 02:14:39 GMT

Hello @qingchuan,

'dismisspd 9' and 'dismisspd 23' are two different commands. Please run them separately.

Please check the servicemag status again and share the output. If you are still facing the issue, I will help you with the command to remove spare chunklets.

Regards,
Srinivas Bhat

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Re: admitpd Error: The system is not licensed for sufficient disks to admit these disks

qingchuan — Mon, 20 Jun 2022 07:22:11 GMT

thank you for your help Srinivas ! there is 6 step commands and ouput detail :

step 1 : I removed two new disks and put in the two original failed disk , and do commands "showpd -c"

step 1 ： 1633442 cli% showpd -c -------- Normal Chunklets --------- ---- Spare Chunklets ----- -- Used -- -------- Unused -------- - Used -- ---- Unused ---- Id CagePos Type State Total OK Fail Free Uninit Unavail Fail OK Fail Free Uninit Fail 0 0:0:0 FC normal 819 751 0 30 0 0 0 28 0 10 0 0 1 0:1:0 FC normal 819 750 0 31 0 0 0 15 0 23 0 0 2 0:2:0 FC normal 819 747 0 34 0 0 0 32 0 6 0 0 3 0:3:0 FC normal 819 746 0 33 0 0 2 16 0 20 0 2 4 0:4:0 FC normal 819 750 0 31 0 0 0 29 0 9 0 0 5 0:5:0 FC normal 819 749 0 32 0 0 0 16 0 22 0 0 6 0:6:0 FC normal 819 748 0 33 0 0 0 31 0 7 0 0 7 0:7:0 FC normal 819 747 0 30 0 0 4 17 0 21 0 0 8 0:8:0 FC normal 819 747 0 34 0 0 0 32 0 6 0 0 9 0:9:0 FC failed 819 0 0 0 725 0 56 0 0 0 0 38 10 0:10:0 FC normal 819 747 0 35 0 0 0 32 0 5 0 0 11 0:11:0 FC normal 819 748 0 34 0 0 0 16 0 21 0 0 12 0:12:0 FC normal 819 749 0 33 0 0 0 30 0 7 0 0 13 0:13:0 FC normal 819 751 0 31 0 0 0 13 0 24 0 0 14 0:14:0 FC normal 819 749 0 33 0 0 0 30 0 7 0 0 15 0:15:0 FC normal 819 748 0 34 0 0 0 16 0 21 0 0 16 0:16:0 FC normal 819 748 0 34 0 0 0 31 0 6 0 0 17 0:17:0 FC normal 819 748 0 34 0 0 0 16 0 21 0 0 18 0:18:0 FC normal 819 746 0 36 0 0 0 33 0 4 0 0 19 0:19:0 FC normal 819 748 0 34 0 0 0 16 0 21 0 0 20 1:0:0 FC normal 819 752 0 30 0 0 0 27 0 10 0 0 21 1:1:0 FC normal 819 781 0 1 0 0 0 37 0 0 0 0 22 1:2:0 FC normal 819 749 0 33 0 0 0 30 0 7 0 0 23 1:3:0 FC failed 819 0 0 0 0 751 35 0 0 0 0 33 24 1:4:0 FC normal 819 754 0 28 0 0 0 25 0 12 0 0 25 1:5:0 FC normal 819 781 0 0 0 0 1 37 0 0 0 0 26 1:6:0 FC normal 819 752 0 30 0 0 0 27 0 10 0 0 27 1:7:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 28 1:8:0 FC normal 819 753 0 29 0 0 0 26 0 11 0 0 29 1:9:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 30 1:10:0 FC normal 819 749 0 33 0 0 0 29 0 8 0 0 31 1:11:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 32 1:12:0 FC normal 819 754 0 25 0 0 3 25 0 12 0 0 33 1:13:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 34 1:14:0 FC normal 819 753 0 29 0 0 0 25 0 12 0 0 35 1:15:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 36 1:16:0 FC normal 819 752 0 30 0 0 0 26 0 11 0 0 37 1:17:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 38 1:18:0 FC normal 819 754 0 28 0 0 0 24 0 13 0 0 39 1:19:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 40 1:20:0 FC normal 819 752 0 30 0 0 0 26 0 11 0 0 41 1:21:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 42 1:22:0 FC normal 819 750 0 32 0 0 0 28 0 9 0 0 43 1:23:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 ------------------------------------------------------------------------------------------- 44 total 36036 31841 0 984 725 751 101 1174 0 387 0 73

step 2 : I do commands "dismisspd 9 ; dismisspd 23"

step 2 ： 1633442 cli% dismisspd 9 Error : Pd id 9 has 38 chunklet marked as spare 1633442 cli% dismisspd 23 Error : Pd id 23 has 36 chunklet marked as spare

step 3 ：I do command " servicemag unmark 0 9 ; servicemag unmark 1 3 "

step 3 : 1633442 cli% servicemag unmark 0 9 Are you sure you want to run servicemag? select q=quit y=yes n=no: y servicemag unmark 0:9 1633442 cli% servicemag unmark 1 3 Are you sure you want to run servicemag? select q=quit y=yes n=no: y servicemag unmark 1:3

step 4 : I do command "servicemag start 0 9 ; servicemag start 1 3 "

step 4 : 1633442 cli% servicemag start 0 9 Are you sure you want to run servicemag? select q=quit y=yes n=no: y servicemag start 0 9 ... servicing disks in mag: 0 9 ... normal disks: ... not normal disks: WWN [5000CCA07104D856] Id [ 9] diskpos [0] The servicemag start operation will continue in the background. 1633442 cli% servicemag start 1 3 Are you sure you want to run servicemag? select q=quit y=yes n=no: y servicemag start 1 3 ... servicing disks in mag: 1 3 ... normal disks: ... not normal disks: WWN [5000CCA07103826B] Id [23] diskpos [0] The servicemag start operation will continue in the background.

step 5 : I do commands "servicemag status -d"

1633442 cli% servicemag status -d Cage 0, magazine 9: The magazine was successfully brought offline by a servicemag start command. The command completed at Mon Jun 20 15:59:46 2022. The output of the servicemag start was: servicemag start 0 9 ... servicing disks in mag: 0 9 ... normal disks: ... not normal disks: WWN [5000CCA07104D857] Id [ 9] diskpos [0] ... relocating chunklets to spare space... ... spinning down disk WWN [5000CCA07104D857] Id [ 9] ... bypassing mag 0 9 ... bypassed mag 0 9 servicemag start 0 9 -- Succeeded step 5 : Cage 1, magazine 3: The magazine was successfully brought offline by a servicemag start command. The command completed at Mon Jun 20 15:59:57 2022. The output of the servicemag start was: servicemag start 1 3 ... servicing disks in mag: 1 3 ... normal disks: ... not normal disks: WWN [5000CCA07103826B] Id [23] diskpos [0] ... relocating chunklets to spare space... ... spinning down disk WWN [5000CCA07103826B] Id [23] ... bypassing mag 1 3 ... bypassed mag 1 3 servicemag start 1 3 -- Succeeded

step 6: I do commands "dismisspd 9"

1633442 cli% dismisspd 9 Error : Pd id 9 has 38 chunklet marked as spare 1633442 cli% dismisspd 23 Error : Pd id 23 has 36 chunklet marked as spare

Then , what should I do? Waitting for your reply ! (SMILE^V^)

Regards;
QingChuan

Re: admitpd Error: The system is not licensed for sufficient disks to admit these disks

sbhat09 — Mon, 20 Jun 2022 08:35:13 GMT

Hello @qingchuan,

Remove the failed disks. Insert the new disks.

Insert the new disks.

Then run the command 'admitpd' (to admit all the new PDs at once) or 'admitpd <WWN>' command to admit the PDs one by one using their WWNs.

Then check the servicemag status.

Regards,
Srinivas Bhat

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Re: admitpd Error: The system is not licensed for sufficient disks to admit these disks

qingchuan — Mon, 20 Jun 2022 09:11:54 GMT

Thank you for your help Srinivas ! @sbhat09
Step 1 : I removed failed disk , and insert new disk

Step 1 : 1633442 cli% showpd -c -------- Normal Chunklets --------- ---- Spare Chunklets ----- -- Used -- -------- Unused -------- - Used -- ---- Unused ---- Id CagePos Type State Total OK Fail Free Uninit Unavail Fail OK Fail Free Uninit Fail --- 0:9:0 FC new 819 0 0 0 0 0 0 0 0 0 0 0 --- 1:3:0 FC new 819 0 0 0 0 0 0 0 0 0 0 0 0 0:0:0 FC normal 819 751 0 30 0 0 0 28 0 10 0 0 1 0:1:0 FC normal 819 750 0 31 0 0 0 15 0 23 0 0 2 0:2:0 FC normal 819 747 0 34 0 0 0 32 0 6 0 0 3 0:3:0 FC normal 819 746 0 33 0 0 2 16 0 20 0 2 4 0:4:0 FC normal 819 750 0 31 0 0 0 29 0 9 0 0 5 0:5:0 FC normal 819 749 0 32 0 0 0 16 0 22 0 0 6 0:6:0 FC normal 819 748 0 33 0 0 0 31 0 7 0 0 7 0:7:0 FC normal 819 747 0 30 0 0 4 17 0 21 0 0 8 0:8:0 FC normal 819 747 0 34 0 0 0 32 0 6 0 0 9 0:9:0? FC failed 819 0 0 0 0 725 56 0 0 0 0 38 10 0:10:0 FC normal 819 747 0 35 0 0 0 32 0 5 0 0 11 0:11:0 FC normal 819 748 0 34 0 0 0 16 0 21 0 0 12 0:12:0 FC normal 819 749 0 33 0 0 0 30 0 7 0 0 13 0:13:0 FC normal 819 751 0 31 0 0 0 13 0 24 0 0 14 0:14:0 FC normal 819 749 0 33 0 0 0 30 0 7 0 0 15 0:15:0 FC normal 819 748 0 34 0 0 0 16 0 21 0 0 16 0:16:0 FC normal 819 748 0 34 0 0 0 31 0 6 0 0 17 0:17:0 FC normal 819 748 0 34 0 0 0 16 0 21 0 0 18 0:18:0 FC normal 819 746 0 36 0 0 0 33 0 4 0 0 19 0:19:0 FC normal 819 748 0 34 0 0 0 16 0 21 0 0 20 1:0:0 FC normal 819 752 0 30 0 0 0 27 0 10 0 0 21 1:1:0 FC normal 819 781 0 1 0 0 0 37 0 0 0 0 22 1:2:0 FC normal 819 749 0 33 0 0 0 30 0 7 0 0 23 1:3:0? FC failed 819 0 0 0 0 751 35 0 0 0 0 33 24 1:4:0 FC normal 819 754 0 28 0 0 0 25 0 12 0 0 25 1:5:0 FC normal 819 781 0 0 0 0 1 37 0 0 0 0 26 1:6:0 FC normal 819 752 0 30 0 0 0 27 0 10 0 0 27 1:7:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 28 1:8:0 FC normal 819 753 0 29 0 0 0 26 0 11 0 0 29 1:9:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 30 1:10:0 FC normal 819 749 0 33 0 0 0 29 0 8 0 0 31 1:11:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 32 1:12:0 FC normal 819 754 0 25 0 0 3 25 0 12 0 0 33 1:13:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 34 1:14:0 FC normal 819 753 0 29 0 0 0 25 0 12 0 0 35 1:15:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 36 1:16:0 FC normal 819 752 0 30 0 0 0 26 0 11 0 0 37 1:17:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 38 1:18:0 FC normal 819 754 0 28 0 0 0 24 0 13 0 0 39 1:19:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 40 1:20:0 FC normal 819 752 0 30 0 0 0 26 0 11 0 0 41 1:21:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 42 1:22:0 FC normal 819 750 0 32 0 0 0 28 0 9 0 0 43 1:23:0 FC normal 819 782 0 0 0 0 0 37 0 0 0 0 -------------------------------------------------------------------------------------------- 46 total 37674 31841 0 984 0 1476 101 1174 0 387 0 73

Step 2 : run commands "admitpd"

1633442 cli% admitpd Checking for drive table upgrade packages admitpd Error: Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks.

Step 3 : run commands "servicemag status -d"

Step 3 : 1633442 cli% servicemag status -d Cage 0, magazine 9: A servicemag resume command failed on this magazine. The command completed at Mon Jun 20 17:57:14 2022. The output of the servicemag resume was: servicemag resume 0 9 ... mag 0 9 already onlooped ... upgrading firmware on pd WWN [5000CCA0573B846T]... ... firmware is current on pd WWN [5000CCA07104D856] Id [ 9] Failed -- Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks. servicemag resume 0 9 -- Failed Cage 1, magazine 3: A servicemag resume command failed on this magazine. The command completed at Mon Jun 20 17:57:46 2022. The output of the servicemag resume was: servicemag resume 1 3 ... mag 1 3 already onlooped ... upgrading firmware on pd WWN [5000CCA04389E576]... ... firmware is current on pd WWN [5000CCA07103826B] Id [23] Failed -- Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks. servicemag resume 1 3 -- Failed

Regards;
QingChuan

Re: admitpd Error: The system is not licensed for sufficient disks to admit these disks

sbhat09 — Mon, 20 Jun 2022 09:31:24 GMT

Hello @qingchuan

Your failed PD definitions are still not removed. You got to go one step back.

Remove the new PDs. Insert the failed PDs back to their original slots. As I told in my first post today, you have to remove the spare chunklets out of failed PDs. using the command 'removespare -pos 0:9:0:a' and then 'removespare -pos 1:3:0:a'

Note: before running this command ensure that failed PDs are in the same position (0:9:0 and 1:3:0). Other you may end up removing the spares of wrong disks.

After that, dismiss the PDs using the commands 'dismisspd 9' and 'dismisspd 23'

Regards,
Srinivas Bhat

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Re: admitpd Error: The system is not licensed for sufficient disks to admit these disks

qingchuan — Tue, 21 Jun 2022 01:46:30 GMT

Thank you for your help Srinivas ! @sbhat09
Dismisspd Error :
Step 1 : run commands "removespare "

1633442 cli% removespare -pos 0:9:0:a Are you sure you want to remove spares? select q=quit y=yes n=no: y 38 spares removed removespare -pos 1:3:0:a Are you sure you want to remove spares? select q=quit y=yes n=no: y 36 spares removed

Step 2 : run commands "dismisspd 9 ; dismisspd 23"

1633442 cli% dismisspd 9 Error : Pd id 9 is referenced by chunklet 0:773 1633442 cli% dismisspd 23 Error : Pd id 23 is referenced by chunklet 1:773

Step 3 : admit new disk with commands "admitpd WWN"

Step 3 : 1633442 cli% admitpd 5000CCA0573B846T Checking for drive table upgrade packages admitpd Error: Could not call sysmgr to admit disks: The system is not licensed for sufficient disks to admit these disks.

Regards;
QingChuan

Re: admitpd Error: The system is not licensed for sufficient disks to admit these disks

sbhat09 — Tue, 21 Jun 2022 09:32:34 GMT

Hello @qingchuan,

'removespare' had been successful. But 'dismisspd' failed with an error. So, you may not proceed to 'admitpd'.

To understand more about the error on 'dismisspd', please share the command output for 'showpdch 9' and 'showpdch 23'

Regards,
Srinivas Bhat

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Re: admitpd Error: The system is not licensed for sufficient disks to admit these disks

qingchuan — Tue, 21 Jun 2022 10:14:23 GMT

nice day Srinivas @sbhat09
there is the output by commands "showpdch 9 and showpdch 23"

1633442 cli% showpdch 9 No chunklet information available. 1633442 cli% showpdch 23 No chunklet information available.

Re: admitpd Error: The system is not licensed for sufficient disks to admit these disks

sbhat09 — Wed, 22 Jun 2022 06:35:13 GMT

Hello @qingchuan,

I think a live troubleshooting session will be better to work on this issue quicker. I can continue to assist as well. But to and pro responses will take longer time. Will it be feasible for you to raise a support case with HPE? Please let me know.

Regards,
Srinivas Bhat

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Re: admitpd Error: The system is not licensed for sufficient disks to admit these disks

qingchuan — Fri, 24 Jun 2022 06:10:35 GMT

Thank You Srinivas ！now we finded a service surpport in local area , Thank you very much for your generosity with these days ，It‘s very helpful to me 。

Regards,
QingChuan

Re: admitpd Error: The system is not licensed for sufficient disks to admit these disks

sbhat09 — Fri, 24 Jun 2022 08:46:38 GMT

Hello @qingchuan,

You are welcome! Let me know if any more assistance is required.

Regards,
Srinivas Bhat

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Note: All of my comments are my own and are not any official representation of the company.