topic Re: No workspaces visible in Compute Ops Management

No workspaces visible

timdejonge79 — Mon, 06 May 2024 14:18:52 GMT

We created a new user in our HPE Greenlake environment, but when logged in, we get no workspaces available ?

Re: No workspaces visible

SathY007 — Mon, 06 May 2024 14:52:55 GMT

Hello User,

There may be few scenarios here
Is the workspace configured for SSO ?
Is the user logging in with an username & Password ?

Kindly reach out to HPE Greenlake Platform support team
https://h41390.www4.hpe.com/support/index.html?form=glsupport

The support team will validate the user and may require other mandatory details as well.

Re: No workspaces visible

Steven Clementi — Mon, 17 Jun 2024 17:30:21 GMT

DId you assign any roles to the user from a workspace?

Re: No workspaces visible

SathY007 — Tue, 18 Jun 2024 19:32:04 GMT

Hi Steven,

As an example, Let's assume UserA@abc.com is part of "MSP Workspace" and UserB@def.com is part of "Tenant Workspace".
If UserA@abc.com from MSP Workspace deletes the associated "Tenant workspace" - UserB@def.com will not see any Workspace.
Error: No Workspace available

If you are facing similar issue, try contacting your associated MSP provider to get the access.

If you are still looking for help, try contacting the HPE Greenlake Support from the link given below.
https://h41390.www4.hpe.com/support/index.html?form=greenlakesupport

Re: No workspaces visible

Steven Clementi — Tue, 18 Jun 2024 21:06:29 GMT

Sath:

Thanks, but I do not have any issues. I simply was asking Tim if the user was assigned any roles. As you stated, I actually did just that, removed a sub-workspace in order to convert to standalone (from MSP) and my test sub user cannot see anything now... which is to be expected. I thought that In Tim's case, he created a new user and maybe did not assign any roles, but I realize now though that new user process forces you to assign a role which should make the workspace visible in some form or fashion.

So it is possible he was playing around with MSP mode and created sub customer users and subsequentially deleted the customer/tenant and now has the same issue of no access to a workspace.