topic Re: SPP Download Issue in High Performance Computing

SPP Download Issue

Cyber_war — Mon, 10 Apr 2023 04:10:23 GMT

Hi Everybody
i am trying to log on to download SPP for driver updates and i am facing the below error.please advise what is the reason for that

Error: 403 Access Denied

Our apologies . RPL GT Check failed, which is preventing login.
Please visit HPE Support Center, follow On-screen instructions

An error occurred while processing your request:

RPL GT Check failed, Login Not Allowed. Please Visit HPE Support Center

Re: SPP Download Issue

shiva_jr — Sun, 09 Apr 2023 08:55:03 GMT

Hi Cyber_war,

I have queries-

1. For SPP download, Passport or Employee login is required. Have you got any notification on this ?
2. Which is the URL you are trying to download the SPP ?
3. For which product you wanted to download the SPP ?

4. For old servers,ProLiant Support Pack or PSP is available.

Try to download the latest SPP by this link . It requires the password or HPE account login. If required, you can create the passport account.
Refer the link : https://community.hpe.com/t5/proliant-servers-ml-dl-sl/hpe-spp-service-packs-for-proliant-quick-links-for-all-your/m-p/7162684#M177436

Regards,
Shiva_JR
Please mark as 'Accepted solution' if my post worked.

Re: SPP Download Issue

thutchings — Tue, 11 Apr 2023 11:15:33 GMT

Hello,

Unfortunately, there is not much documentation I can refer you to for this. However, if you review the Support Center help documentation, you will see the following note:

NOTE: HPE is required to check for global trade compliance. If you believe your access is wrongly blocked from receiving HPE services, please contact HPE Support.

https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=cep-help_en_us&page=GUID-6AF41F5E-46B1-4634-8230-515A303A2416.html

I would recommend using the link to get feedback on why you may have been blocked.

Regards,