topic Re: Pearson VUE payment issues in My Learning Certification

Pearson VUE payment issues

DanielGurgel — Mon, 05 Apr 2021 17:32:53 GMT

After trying to pay for the HPE2-W07 exam, the pearson Vue website redirected me to the home page and when I try to access the exam page again it shows a profile error or invalid payment as shown in the image below, has anyone been through this or know how should i proceed, i have already tried to speak to the pearson vue team but they do not respond and the HPE team asks me to look for pearson vue.

the picture shows the following message --> ( The action you requested could not be performed. This may be related to the entry of your personal information or payment. Please contact customer service for assistance. Telephone numbers can be found at pearsonvue.com/contact. )

https://ibb.co/0FZqs18

Re: Pearson VUE payment issues

Janet_Lehr — Fri, 09 Apr 2021 15:19:18 GMT

Hello Daniel,

this issue can be sent to the Certification & Learning support desk. We will work with Pearson VUE to resolve the propblem. The support desk link is on our program website https://certification-learning.hpe.com/TR/ . I recommend that you bookmark this site.

Or click here is the direct link to our help desk: https://certification-learning.hpe.com/TR/contact.html

we apologize for this inconvenience

Janet (HPE Global Certification Exam Manager)

Re: Pearson VUE payment issues

DanielGurgel — Fri, 09 Apr 2021 15:29:00 GMT

Thanks Janet, I managed to get in touch with the technical team at perason vue and they solved my problem, it was some kind of blockade. thanks for your attention i will mark the topic as solved.

Re: Pearson VUE payment issues

Ihaqueit — Sat, 17 Jul 2021 12:28:46 GMT

Better to purchase exam coupon.

Re: Pearson VUE payment issues

JamesT235 — Mon, 18 Mar 2024 10:38:26 GMT

It sounds frustrating to encounter issues with payment on the Pearson Vue website. Since you've already attempted to reach out to both Pearson Vue and HPE teams without success, it might be worth trying to contact Pearson Vue's customer service directly using the telephone numbers provided on their website. They should be able to assist you with resolving the profile error or payment problem you're experiencing.

Re: Pearson VUE payment issues

Janet_Lehr — Mon, 11 Mar 2024 17:27:06 GMT

Hello James,

Sorry to hear that you did not get the necessary help. The HPE Certification and Learning website is here https://certification-learning.hpe.com/tr and the support url is https://certification-learning.hpe.com/tr/support . You can always contact us with certification-related issues and our team will either resolve it or contact Pearson VUE to investigate. You will always get a timely response from us. Thank you.