https://community.hpe.com/t5/my-learning-certification/cannot-register-exam-when-redirect-certmetrics/m-p/7267579#M1962 <DIV><P>Hi everyone !</P><P>I am unable to register for an exam. I can successfully log in to the HPE Learning portal, but when I try to register for the exam, the process fails during the redirect to CertMetrics.</P><P>I receive the following notification: <STRONG>"Invalid ClientAlias and/or Account credentials (SSO Error)"</STRONG></P><P>Has anyone experienced this issue before? How can I resolve this problem?</P></DIV> Thu, 21 May 2026 16:06:02 GMT Tedy68 2026-05-21T16:06:02Z https://community.hpe.com/t5/my-learning-certification/cannot-register-exam-when-redirect-certmetrics/m-p/7267579#M1962 <DIV><P>Hi everyone !</P><P>I am unable to register for an exam. I can successfully log in to the HPE Learning portal, but when I try to register for the exam, the process fails during the redirect to CertMetrics.</P><P>I receive the following notification: <STRONG>"Invalid ClientAlias and/or Account credentials (SSO Error)"</STRONG></P><P>Has anyone experienced this issue before? How can I resolve this problem?</P></DIV> Thu, 21 May 2026 16:06:02 GMT https://community.hpe.com/t5/my-learning-certification/cannot-register-exam-when-redirect-certmetrics/m-p/7267579#M1962 Tedy68 2026-05-21T16:06:02Z https://community.hpe.com/t5/my-learning-certification/cannot-register-exam-when-redirect-certmetrics/m-p/7267941#M1965 <P>Hello,</P><P>Sorry to hear this. Please contact our Support team at&nbsp;<A href="https://certification-learning.hpe.com/tr/support" target="_blank">https://certification-learning.hpe.com/tr/support</A></P><P>Best regards, Delphine</P> Mon, 01 Jun 2026 08:57:51 GMT https://community.hpe.com/t5/my-learning-certification/cannot-register-exam-when-redirect-certmetrics/m-p/7267941#M1965 DelphineFeyeux 2026-06-01T08:57:51Z