topic Re: Nimble array data service stopped unexpectedly in Array Performance and Data Protection

Nimble array data service stopped unexpectedly

dstocker — Sat, 16 Apr 2022 15:55:51 GMT

Hello,

An old Nimble array that we have (CS460G) began restarting the data service every 5-45 minutes last night which is causing performance issues for VMs running on it.

Trying a failover of the controllers returns an ERROR /scratch is out of space. Would the scratch space also be the cause of the other issue? I can force the failover from the command line but it does not clear anything up.
I know this model is really old, but does anyone know if there is a command to clear out the scratch space and/or solve the other issue?

Thanks,

-Dave

Re: Nimble array data service stopped unexpectedly

Sheldon Smith — Sat, 16 Apr 2022 13:37:30 GMT

It would make sense the /scratch space and the data service restart are related. The commands are restricted to Nimble Support. Call them.

Re: Nimble array data service stopped unexpectedly

dstocker — Sat, 16 Apr 2022 13:45:36 GMT

Thanks Sheldon,

Unfortunately with the age of the unit it is out of support (We have third party hardware support while we are migrating, and have a ticket with them, but not sure if they have any access to the restricted commands). But maybe I will see if they can do anything.

-Dave

Re: Nimble array data service stopped unexpectedly

Thomas_Lam_HK — Wed, 20 Apr 2022 13:43:43 GMT

Unfotunately the CS460G had been EOS since Dec 11, 2019; and only Nimble Support can issue hiden system command with roor privllage.