topic Factory Reset/Wipe in Array Setup and Networking

Factory Reset/Wipe

tkutil115 — Tue, 02 Aug 2016 15:21:13 GMT

How do I Factory Reset/Wipe an array? Seems that Array --resetup doesnt really clean it up. We are in process of learning and want to run through a couple of setups from scratch

Re: Factory Reset/Wipe

daniel_moloney — Thu, 24 Apr 2025 09:28:02 GMT

Hi Troy,

Please raise a support ticket with our support team who can assist with completing the rest/wipe process for you. Depending on your location you can find the correct toll free number here Customer Support | Nimble Storage. Moderator [Updated the link, you may also visit https://support.hpe.com/connect/s/ to find the latest info ]

Hope this information helps.

Thanks

Re: Factory Reset/Wipe

Spamgoessplat — Tue, 11 Feb 2020 17:00:46 GMT

That response is not helpful Daniel_monkey. The Support page for nimbles in HPE is a dead loop. I have tried multiple links when searching Nimble and all have lead to the notice "this product is no longer supported"

But I did find the following which should answer the question and provide additional reference material.

Short answer is: array --resetup

I found the info in a document at the following on Page 11.

https://community.hpe.com/hpeb/attachments/hpeb/array-setup-networking/891/1/pubs_command_reference_2_3.pdf

Re: Factory Reset/Wipe

mamatadesaiNim — Tue, 11 Feb 2020 00:40:42 GMT

Spamgoessplat,

Sorry to hear about the experience with the support webpage Here are the nimble storage support phone numbers depending on your Geo:

https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=a00050207enw

The main page is https://support.hpe.com and search for "Nimble Storage" on that gives you this doc above.

Re: Factory Reset/Wipe

Nick_Dyer — Tue, 11 Feb 2020 08:00:12 GMT

Hello,

Indeed - this thread was written >3 years ago, before Nimble was acquired. Hence the link is dead. Thankfully @mamatadesaiNim provided the correct link.

If you need to reset or reinitialise a Nimble array, you MUST speak with Nimble Support for this to happen. You can always email support@nimblestorage.com too.

Re: Factory Reset/Wipe

GonzaloIZarate — Thu, 14 Oct 2021 00:37:52 GMT

You can reset the nimble, through the serial port with Putty, you login, then introduce the command: array-- resetup then you answer yes and start over with the device.

Re: Factory Reset/Wipe

Norbi — Tue, 20 Sep 2022 14:56:17 GMT

AF40, the resetup procedure does not reset the dhci stack-setup wizard, how to reset it?
Because if I want to re-run the stack wizard again, it says: The array has already been configured. You will be redirected to the HPE Storage array management page."

Re: Factory Reset/Wipe

Sheldon Smith — Tue, 20 Sep 2022 15:25:46 GMT

Clearing the dHCI setup requires assistance from Nimble Support.

Contacting HPE Nimble Storage Support - 24x7x365
US contact numbers: 877-364-6253 (877-3NIMBLE) / local 408-432-9600
Email to support@nimblestorage.com – will generate a support case – please provide serial numbers and clear description of issue.

Re: Factory Reset/Wipe

Sheldon Smith — Tue, 20 Sep 2022 22:36:11 GMT

Be aware not only will you need Nimble Support to clear all the metadata on the array, along with things like the Reserved-Service-Datastores;
the ESXi hosts and the ProLiant iLOs also require cleanup.