topic dHCI Update Error -Server Firmware Update Dry Run in Array Setup and Networking

dHCI Update Error -Server Firmware Update Dry Run

eyupguner — Tue, 13 Aug 2024 14:09:53 GMT

Hi,

Our dHCI strorage and server system have given following error. We have eight server but update secreen shows six server. Can you give any clue for solving prooblem.

Best regards.

Error:

Server Firmware Update Dry Run ( SUM dry run for batch 1/1 with 6 server(s) reported a failure. exitCode = SumReturnCode [message=The installation of the component failed or was blocked by a failed dependency., errorCode=253] )

Re: dHCI Update Error -Server Firmware Update Dry Run

Mahesh202 — Mon, 05 Aug 2024 06:20:54 GMT

Hi Eyupguner

The installation needs one or more of the dependencies that are not currently installed or are not present in the install set. In order to be able to continue the update, we need to manually install the minimum version on the six hosts first. We need to check the logs for the exact error that caused the update to fail.
Please contact HPE Nimble Tech support to get the log analysis done and to rectify the issue.

Hope this helps.!!

Regards
Mahesh.

Re: dHCI Update Error -Server Firmware Update Dry Run

NCG1 — Tue, 13 Aug 2024 14:06:07 GMT

Hi Eyupguner,

Hope you are doing good.

Regarding your query, there will be many reasons for the servers not being listed. This require troubleshooting from the support team. Hence I would recommend to contact our tech support team and mention the Serial number. Also, let them know that it's a DHCI setup and give brief about the issue.

Please find the contact information below:

U.S. and Canada 1-877-364-6253
Spain 900-905446
Netherlands 0-800-020-0730
Belgium 0800-262-76
Sweden 020-791-743
United Kingdom 0-808-134-9962
United Kingdom Local 0330 808 0085

If your country is not listed, please let me know so that I can provide your country specific contact number.

Regards,

Naveen Chandru G