topic Array with serial number [] is identified as rogue and is blocked as too many patches are in Array Setup and Networking

Array with serial number [] is identified as rogue and is blocked as too many patches are

Richie2023 — Mon, 23 Sep 2024 03:53:32 GMT

Our Arrary suddenly has been blocked from getting any data for 2 months now. I have raised tickets regarding this and have been ping-ponged around support.

The device shows in DSCC but won't pull in any analytics support that is already connected to our shelf, and confirmed services are running to communicate to the cloud.

Any help from anyone would be appreicated.

Re: Array with serial number [] is identified as rogue and is blocked as too many patches

JJones91 — Thu, 19 Sep 2024 15:59:48 GMT

Good Morning,

I would recommend giving a call to our Support Organization corresponding to what kind of array you are using. This forum is for DSCC Backup and Recovery questions.

You can reach us at:

US 800-633-3600

Or from any of the phone numbers listed here:

https://www.hpe.com/psnow/doc/A00039121ENW?jumpid=in_lit-psnow-red

Re: Array with serial number [] is identified as rogue and is blocked as too many patches

Richie2023 — Thu, 19 Sep 2024 16:09:03 GMT

I have already done this but have not gotten any help. is there is forum for just DSCC

Re: Array with serial number [] is identified as rogue and is blocked as too many patches

Richie2023 — Thu, 19 Sep 2024 16:19:41 GMT

https://support.hpe.com/connect/s/case/500Kd00002PoLfBIAV

Re: Array with serial number [] is identified as rogue and is blocked as too many patches

buzzsubash — Fri, 20 Sep 2024 02:01:46 GMT

Can you please DM me the serial number of the array ?