topic Re: How fix bug AS-162531? in Array Setup and Networking

How fix bug AS-162531?

Yuriy1 — Tue, 26 Dec 2023 10:02:57 GMT

"S-162531 - On AFxx/HFxx array platforms, the NVDIMM firmware contains a configuration that will result in failing to ARM after a threshold of 5 years of total power-on time has been exceeded on a given NVDIMM. Once the threshold has been crossed, services will fail to start following a planned or unplanned reboot of an affected controller."

Re: How fix bug AS-162531?

Vipin_S — Tue, 26 Dec 2023 06:40:03 GMT

Hello,
NimbleOS 5.2.1.1100 or 6.1.1.300 has been released with a fix to this issue.
So please upgrade the Nimble OS version after going through the release notes of the 5.2.1.1100 or 6.1.1.300 because it contains all the pre-requisites for the activity
https://infosight.hpe.com/InfoSight/media/cms/active/NimbleOS_Release_Notes_5.2.1.1100.pdf
https://infosight.hpe.com/InfoSight/media/cms/active/pubs_HPE_Alletra_6000__HPE_Nimble_Storage_Array_OS_6_0_0_300_Release_Notes_6_0_0_300.pdf

Re: How fix bug AS-162531?

ewwhite910 — Thu, 24 Oct 2024 11:51:00 GMT

What happens if the threshold is crossed and the NVDIMM and controller servces stop?

My thought is that would create a situation where the controllers won't be able to apply the update.
Is there a fix that does not require new NVDIMMs or a controller replacement?

Re: How fix bug AS-162531?

buzzsubash — Fri, 25 Oct 2024 02:14:38 GMT

Hi,

Once the threshold is reached, controllers will fail to boot. This is a critical bug/issue.

We have a fix integrated in latest versions of Nimble OS.

Re: How fix bug AS-162531?

ewwhite910 — Fri, 25 Oct 2024 05:44:20 GMT

Is there any action available for a system whose controllers both hit this threshold and now fail to boot?

I have two customers who either didn't upgrade firmware or understand the threat to their HF40 systems.

Re: How fix bug AS-162531?

buzzsubash — Fri, 25 Oct 2024 06:18:00 GMT

The patching period is over, now the guideline is asking customer to update Nimble OS. But there are always exceptions including the situation you just mentioned where controllers are down or arrays in dark site etc.

We, at the support team can assist in patching the array to bring the controller back online. Please note, this can be done only on arrays that are still under valid warranty/support contract.

Please do create individual support cases referencing their serial number. Alternatively, you may directly call the support line 24/7, an L3 engineer will be readily available to assist over a zoom session.

Re: How fix bug AS-162531?

ewwhite910 — Fri, 25 Oct 2024 06:23:14 GMT

One is an air-gapped site and has both controllers down. That requires some intervention.

The other site had HPE support engaged, and engineers helped run the upgrade for one controller within the patching period, but did not assist with the failed controller that was already impacted. In the time since, the customer's support lapsed and HPE is unwilling to assist.

Re: How fix bug AS-162531?

buzzsubash — Fri, 25 Oct 2024 06:58:33 GMT

Understood.
Unfortunately, there is nothing much we could do without the the support contract renewed.

Re: How fix bug AS-162531?

ewwhite910 — Fri, 25 Oct 2024 07:31:29 GMT

That seems like a defect or recall-level fault in the Nimble solution.

Re: How fix bug AS-162531?

buzzsubash — Fri, 25 Oct 2024 07:39:42 GMT

It is not.

Arrays running only a certain model of NVDIMMs are affected. And it is not a hardware fault.

Re: How fix bug AS-162531?

ewwhite910 — Sun, 27 Oct 2024 02:22:57 GMT

I can help you fix this if you still need assistance.

Re: How fix bug AS-162531?

Truklhats — Wed, 15 Jan 2025 16:25:04 GMT

So let me try to understand this; HPE has sold and provisioned a product into a customer environment where there is a known timed event which will shutdown their Nimble array. This is guaranteed to happen should the customer not have a support contract and thus cannot access the firmware or OS update to remediate the known issue?This places the customers' business at risk. The only fix for a design problem is a paid contract or upgrade? Please advise. Thank you.

Re: How fix bug AS-162531?

ewwhite910 — Wed, 15 Jan 2025 17:17:09 GMT

It's a bit bad.

Re: How fix bug AS-162531?

ewwhite910 — Wed, 15 Jan 2025 17:16:38 GMT

Or an independent engineering team who can assist...

Please reach out!

Re: How fix bug AS-162531?

Arkadiusz123 — Thu, 08 Jan 2026 19:34:38 GMT

I am looking for help for my nimble with this problem. If you can help, please contact me.

Re: How fix bug AS-162531?

Thaufique_Mod — Mon, 12 Jan 2026 05:35:58 GMT

Hello @Arkadiusz123,

Hello, Thank you for writing to us! You might want to consider creating a new topic by utilizing the "New Discussion" button, as this will not only enhance visibility compared to the old topic but also boost your chances of receiving responses from experts.