topic Re: Unable to Download Update in Array Setup and Networking

Unable to Download Update

lloydz — Fri, 07 Mar 2025 04:15:13 GMT

I'm attempting to check for software updates for our Nimble array - when I go to Download, it shows an update with a red exclaimation point and I'm unable to download. Any ideas?

Re: Unable to Download Update

Best_Username — Fri, 07 Mar 2025 00:22:11 GMT

What is the array's serial number? If you post that, we can look to see if the array is blacklisted. Also, if you hover your mouse over the red exclamation mark, a popup will appear with more information that may help us diagnose the issue.

Re: Unable to Download Update

JS_V — Fri, 07 Mar 2025 16:59:14 GMT

I have this problem too. The popup writes AS-194265 and nothing more. Could you please help?

Re: Unable to Download Update

Best_Username — Fri, 07 Mar 2025 19:40:53 GMT

AS-194265 is a bug number. Your array was added to a deny list to prevent issues after updating to 6.1.2.500 or 6.1.2.600. Arrays with snapshots that update to those releases and then try to merge with another group will become unstable. Those issues are caused by the AS-194265 bug. So, we ask that customers wanting to update contact us beforehand so we can prepare the database on the array for future group merges. First, we remove your array from the deny list so you can update. Next, you perform the update. Then, we log into the array and prepare the database for future merges. Alternatively, you could wait until Version 6.1.2.700, which will contain a fix for the bug built in.

Query: Unable to Download Update

support_s — Mon, 10 Mar 2025 08:27:10 GMT

Hello,

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Re: Unable to Download Update

lloydz — Mon, 10 Mar 2025 12:14:09 GMT

That's the same number I get with my array. So we'll just wait for the latest fix.

Re: Unable to Download Update

JS_V — Mon, 10 Mar 2025 14:53:29 GMT

Thanks for the explanation.

Re: Unable to Download Update

Sunitha_Mod — Tue, 11 Mar 2025 06:12:09 GMT

Hello @JS_V,

Perfect!

We are glad to know your concern has been addressed.