topic Re: "support.nimblestorage.com" does not exist anymore? in Array Setup and Networking

"support.nimblestorage.com" does not exist anymore?

bst126 — Tue, 05 Sep 2017 09:07:54 GMT

The hostname "support.nimblestorage.com" (from Nimble Storage Firewall Rules and other documents) can not be resolved anymore:

> support.nimblestorage.com
Server: google-public-dns-a.google.com
Address: 8.8.8.8

*** support.nimblestorage.com cannot be found by google-public-dns-a.google.com: Non-existent domain. (NXDOMAIN)

What am I doint wrong?

Re: "support.nimblestorage.com" does not exist anymore?

chris24 — Wed, 06 Sep 2017 17:54:43 GMT

Hello,

Ah, the perils of old documents, we no longer use support.nimblestorage.com.

I will refrain from publishing the hostnames and IP's here, to prevent the same question arising in a few years time.

Please see the firewall ports as document in the admin guide here > Nimble Storage InfoSight

Many thanks,

Chris

Re: "support.nimblestorage.com" does not exist anymore?

bst126 — Thu, 07 Sep 2017 10:50:10 GMT

That was exactly the guide I was following. If 'support.nimblestorage.com' is no longer in use, why is it still listed in the amin guide (you have linked, too)? and if that's no correct, what would be the correct egress SSH host/IP/FQDN?

It says:

Group Egress Ports – Nimble External Port
Port Number	Service	Protocol	IP Address
22 TCP	Manual SCP of cores to Nimble	SCP	support.nimblestorage.com
443 TCP	autosupport, heartbeat	HTTPS	nsdiag.nimblestorage.com
443 TCP	alerts*	HTTPS	nsalerts.nimblestorage.com
443 TCP	software downloads	HTTPS	update.nimblestorage.com
2222 TCP	secure tunnel	SSH	hogan.nimblestorage.com
4311 TCP	Nimble Protection Manager	SOAP/HTTP	application server IP

Re: "support.nimblestorage.com" does not exist anymore?

chris24 — Thu, 07 Sep 2017 11:04:20 GMT

Hello Bjorn,

Thank you for pointing this out, we will correct this, it's no longer used.

We use egress port 2222 for SSH and core collection.

Many thanks,

Chris

Re: "support.nimblestorage.com" does not exist anymore?

bst126 — Thu, 07 Sep 2017 12:12:43 GMT

Ah, okay, that clears things up for me. Thank you!

Re: "support.nimblestorage.com" does not exist anymore?

markw52 — Thu, 14 Sep 2017 15:38:15 GMT

How about nsstats.nimblestorage.com?

It's not listed in the above guide, however is listed here: Nimble Storage Firewall Rules.

Can we please get one definitive source?

It's important both to get things correct the first time as well as to make them as concise as possible, especially when you're coordinating across a group of teams.