topic MSA2012i firmware in HPE MSA Storage

MSA2012i firmware

Nathan82 — Fri, 31 Aug 2018 21:59:37 GMT

I had purchased a MSA2012i online. It has some problems but I am looking to see if anyone would have the firmware J212P01 handy to see if it resolves the issue I am running into. Any help would be appreciated.

Re: MSA2012i firmware

Pandu_M — Sat, 01 Sep 2018 07:38:00 GMT

Hi Nathan,

Product MSA 2000 reached the end of support. Below article has more info

SUPPORT COMMUNICATION - CUSTOMER NOTICE

Document ID: c05403140

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c05391007

I am an HPE employee

Thanks

Pandu

Re: MSA2012i firmware

Nathan82 — Mon, 03 Sep 2018 10:52:37 GMT

Thanks for the reply Pandu,

I understand that it is has reached end of life but if it has reached end of life then why does the latest firmware available require an entitlement? Specifically the one I am lookin for is J212P01, https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_987beb85edd0413f81c2b706b5&swEnvOid=1113

It honestly doens't make any sense what so ever as to why an entilement is required if it has reached end of life.

Re: MSA2012i firmware

Nathan82 — Fri, 14 Sep 2018 09:06:41 GMT

Any thoughts?

Re: MSA2012i firmware

SUBHAJIT KHANBARMAN_1 — Fri, 14 Sep 2018 09:18:13 GMT

@Nathan82.........there is no relation between product reached End Of Life (EOL) and firmware download.

HPE policy changed and they stopped giving firmware/drivers free of cost for people who doesn't have active or valid contract with them.

When someone buy product from HPE then they should be having valid contract with it as well. It's not only limited to hardware part but the software or driver/firmware as well.

Hope this helps!
Regards
Subhajit

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