topic Re: P2000G3 - does not recognize new disk ST3600057SS in MSA Storage

P2000G3 - does not recognize new disk ST3600057SS

PauloChandelie8 — Mon, 22 Oct 2018 19:56:57 GMT

Hello,

My P2000G3 FC / iSCSI failed one disk ST3600057SS, HP label.

I have now in hand a new disk ST3600057SS no hp. When it is inserted it is not recognized by the GUI. The same problem occurred a few weeks ago with one piece exactly the same, so we requested a second disk, but the problem is the same, do not recognize the part.

Can this be firmware update failure? or a lock that does not allow some types of disks?

Thank you for your support!

Hugs

Re: P2000G3 - does not recognize new disk ST3600057SS

SUBHAJIT KHANBARMAN_1 — Tue, 23 Oct 2018 03:11:55 GMT

I see drive model ST3600057SS supported with P2000 so there shouldn't be any issue.

How you got the new drive? did you purchased seperately or you got from HPE as replacement drive?

Hope this helps!
Regards
Subhajit

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Re: P2000G3 - does not recognize new disk ST3600057SS

PauloChandelie8 — Tue, 23 Oct 2018 12:28:24 GMT

SUBHAJIT

We purchased the disk separately, one part of the ST3600057SS, but without the HP label. I guess it's the same product, but without going through HP, right?

Could it be a problem with the current firmware that does not understand the disk? perhaps because it is of latest manufacture ....

Let me know if I post photos or logs if necessary.

Thank you

Hugs

Re: P2000G3 - does not recognize new disk ST3600057SS

Shawn_K — Tue, 23 Oct 2018 15:18:52 GMT

Hello,

If you did not purchase the drive from HPE, then the firmware may not be the correct firmware version to be recognized by the array. If this is the case you cannot load HPE firmware onto the drive.

You need to purchase drives from HPE or a certified HPE partner.

Cheers,

Shawn

Re: P2000G3 - does not recognize new disk ST3600057SS

SUBHAJIT KHANBARMAN_1 — Tue, 23 Oct 2018 15:29:43 GMT

I agree with Shawn. Any drive without HPE firmware installed, Array will not detect it. This is the reason I asked how you got this new drive.

If you got your answer then kindly mark this forum as resolved

Hope this helps!
Regards
Subhajit

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Re: P2000G3 - does not recognize new disk ST3600057SS

PauloChandelie8 — Tue, 23 Oct 2018 20:39:30 GMT

SUBHAJIT KHANBARMAN

Do I really need to use only HP-branded discs?

My firmware is pretty old. Is there any documentation that guides you in updating the firmware?

Hugs

Re: P2000G3 - does not recognize new disk ST3600057SS

SUBHAJIT KHANBARMAN_1 — Wed, 24 Oct 2018 00:18:29 GMT

Yes you should use HPE disks only

Please follow SMU guide (Page no 85) to get the Disk firmware update procedure,

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c02520791

You can also download the firmware and refer Installation Instruction tab to get the procedure,

https://support.hpe.com/hpsc/swd/public/detail?sp4ts.oid=null&swItemId=MTX_60255b4e1a01412da520ce4181&swEnvOid=4184#tab3

Hope this helps!
Regards
Subhajit

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Re: P2000G3 - does not recognize new disk ST3600057SS

SUBHAJIT KHANBARMAN_1 — Mon, 03 Dec 2018 07:33:48 GMT

@PauloChandelie8

Can you please help us to understand if the issue got resolved or not?

If issue got resolved then how?

Also request you to mark the forum as resolved if there is no more outstanding query from your end on this issue.

This will help for everyone who are all following your forum.

Hope this helps!
Regards
Subhajit

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