topic Re: I can not access HP P2000 G3 MSA via WEB in MSA Storage

I can not access HP P2000 G3 MSA via WEB

Marcelo2018 — Mon, 22 Oct 2018 17:20:13 GMT

I set two IP addresses for two controllers, however when I enter one of these IPs in the Browser it does not have an SMU login page and password, Please help me

Re: I can not access HP P2000 G3 MSA via WEB

SUBHAJIT KHANBARMAN_1 — Mon, 22 Oct 2018 17:27:09 GMT

What are the IP address you have set ?

Are you able to ping those IP address?

Are you able to login through Command Line Interface?

Have you tried accessing 10.0.0.2 and 10.0.0.3?

Hope this helps!
Regards
Subhajit

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Re: I can not access HP P2000 G3 MSA via WEB

SUBHAJIT KHANBARMAN_1 — Mon, 22 Oct 2018 17:31:11 GMT

May be you can connect serial cable and login to any of the controller. Then check if HTTP and HTTPS enabled or not

Hope this helps!
Regards
Subhajit

If you feel this was helpful please click the KUDOS! thumb below!

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Re: I can not access HP P2000 G3 MSA via WEB

Marcelo2018 — Tue, 23 Oct 2018 19:50:36 GMT

Hi, SUBHAJIT KHANBARMAN_1

Firstly, I am very grateful for your help.

What are the IP address you have set ?

R: I set two IPs according to range of my / 24 network, they are: 172.18.162.250 and 172.18.162.251

Are you able to ping those IP address?

R: Ping successful in both IPs

Are you able to login through Command Line Interface?

R: Yes, only via the CLI port. I tried SSH and telnet using putty, but I did not succeed

Have you tried accessing 10.0.0.2 and 10.0.0.3?

R: No, because the IP addresses were zeros and it was with a wild mask of 0.0.0.255, so I set the IP and set the network mask to 255.255.255.0

Note I found the HP storage in this state described above, also lit the fault led in controller A and power supply, however the HDDs are normal

Re: I can not access HP P2000 G3 MSA via WEB

Torsten. — Tue, 23 Oct 2018 20:12:59 GMT

What firmware version?
Did you try http and https?

Re: I can not access HP P2000 G3 MSA via WEB

Marcelo2018 — Wed, 24 Oct 2018 14:28:24 GMT

The firmware version is: L230S025

I can not access HP P2000 G3 MSA via HTTP and HTTPS

Re: I can not access HP P2000 G3 MSA via WEB

Torsten. — Wed, 24 Oct 2018 14:39:31 GMT

This is obviously version TS230P008.

This is pretty old.

Consider to update!

https://h41111.www4.hpe.com/storage/msafirmware.html

Look at the history:

HPE MSA Storage Firmware & Release Notes

TS252P005 Current Feb 9, 2017 TS252P001 Active - Superseded Feb 29, 2016

TS252R007 Active - Superseded Jun 3, 2015

TS251P006-02 Active - Superseded Sep 9, 2014

TS251P005 Active - Superseded Jul 17, 2014

TS251P004-02 Active - Superseded Jun 18, 2014

TS251P003-02 Active - Superseded Jun 11, 2014

TS251R004 Active - Superseded Mar 17, 2014

TS250P003 Inactive as of Jun 3, 2015 Oct 2, 2013

TS250P002 Inactive as of Jun 3, 2015 Jul 12, 2013

TS250R023 Inactive as of Jun 3, 2015 Apr 5, 2013

TS240P004-02 Inactive as of Mar 17, 2014 Nov 2 2012

TS240P003 Inactive as of Mar 17, 2014 Jul 13, 2012

TS240P001 Inactive as of Mar 17, 2014 Jun 4, 2012

TS240R037 Inactive as of Mar 17, 2014 May 7, 2012

TS230P008 Inactive as of Apr 5, 2013 Nov 22, 2011

Re: I can not access HP P2000 G3 MSA via WEB

Shawn_K — Wed, 24 Oct 2018 15:06:25 GMT

Hello,

As mentioned TS230 firmware is very old and no longer supported. You will still have to resolve the access issue in order to upgrade the firmware.

The following steps should be taken only if there is no data on the array that is critical or not backed up. Please protect your data! If there is data at risk on this system, you need to stop all troubleshooting and log a support case with HPE.

Which controller are you attempting to access via a web browser? You have mentioned that controller A has a fault LED. If you are attempting to access that controller, either through a web browser or CLI, the commands issued may not actually be completing successfully. I suggest you attempt to reseat controller A and see if the controller will reboot successfully.

If controller A does not reboot and still has a amber fault LED, try pulling the A controller out part way so it is disconnected from the backplane. Then attempt to use the CLI connected to controller B to verify the IP settings. Also, verify that either HTTP or HTTPs is enabled. After you have verified the controller B settings, try logging in through the web browser or telnet. Please be aware that newer versions of Chrome, IE, and Mozilla are not fully compatable with TS230 frimware. You should test using a telnet connection if the web browser still fails.

If you can log into the controller, then consider updating the firmware. TS230 requires you to upgrade in steps. You will have to upgrade using the following path: TS230 -> TS240P004 -> TS250P003 -> TS252P005.

Cheers,

Shawn