topic Re: MSA 2012i in MSA Storage

MSA 2012i

Plazmitron1999 — Mon, 22 Mar 2021 07:13:55 GMT

Hi!

Where can i download the firmware MSA2012i?

Thank you, friends...

Re: MSA 2012i

SUBHAJIT KHANBARMAN_1 — Mon, 22 Mar 2021 07:22:52 GMT

@Plazmitron1999

Try this,

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX-5dd61a91b6b24c7f8d35073871#tab1

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

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Re: MSA 2012i

Plazmitron1999 — Mon, 22 Mar 2021 07:28:41 GMT

Thank you very much, SUBHAJIT KHANBARMAN_1!

But what should I do if I am a lucky owner an MSA2012i, and I do not have a service agreement?

Re: MSA 2012i

SUBHAJIT KHANBARMAN_1 — Mon, 22 Mar 2021 07:36:30 GMT

@Plazmitron1999

Firmwares are HPE internal and they are not available free of cost to download as per HPE legal policy. It involves our developers hardwork to make this. However these systems are End Of Support life so you can check with your Country specific sales or pre-sales consultants if they can help you with minimum charge.

I have the file but I can't provide you as I am bound with HPE policy. Hope you can understand.

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

*********************************************************************

Re: MSA 2012i

Plazmitron1999 — Mon, 22 Mar 2021 10:51:30 GMT

Yeah, of course.. I understand you..

How to find a specific sales or pre-sales consultants in my country?

Thank you!

Re: MSA 2012i

SUBHAJIT KHANBARMAN_1 — Mon, 22 Mar 2021 14:18:45 GMT

@Plazmitron1999

You can visit our main website and come down to that page......you should get option like "Chat with Sales" or small chat icon "LIVE SALES CHAT"

https://www.hpe.com/us/en/home.html

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

*********************************************************************

Re: MSA 2012i

Plazmitron1999 — Mon, 22 Mar 2021 19:30:33 GMT

Thank you so much!

Re: MSA 2012i

Plazmitron1999 — Thu, 01 Apr 2021 16:13:56 GMT

Good day! Subhajit Khanbarman!

I have been unable to get the firmware for a week! I'm desperate...the support service in my country does not give me an answer...

I want to honestly buy from your company the firmware in order to use it... Can I do it without an agreement with intermediaries?

Please help me...

I just want to buy it....

It really matters to me...

Catherine E.

Re: MSA 2012i

Shawn_K — Thu, 01 Apr 2021 21:38:01 GMT

Hello,

There is this document that describes the process to get a support contract. https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c05349541

Have you followed this process?

Do you have a support case? If you do, please do not post that here but privately send me a message and I will see if I can lend a hand.

I work for Hewlett Packard Enterprise. The comments in this post are my own and do not represent an official reply from HPE. No warranty or guarantees of any kind are expressed in my reply.

Cheers,
Shawn