topic Re: Storage Management Utility - Initializing, please wait... Warning The system is currently unavai in MSA Storage

Storage Management Utility - Initializing, please wait... Warning The system is currently unavailabl

Server-Support — Tue, 20 Apr 2021 12:11:59 GMT

People,

My HP Storage array MSA 1040 is inaccessible today.

both the controllers IP address, as well as the new V3 and the older version V2 portal, is showing like below:

Portal V3 Error

Initializing, please wait...
Warning The system is currently unavailable

How to fix this issue to avoid data loss?

Thank you in advance.

Re: Storage Management Utility - Initializing, please wait... Warning The system is currently unavai

SahanaR — Tue, 12 Nov 2024 08:53:06 GMT

Hello,

Looks like the management controllers are not responding/Stuck.I hope both the controllers are healthy(you can check the rear end for any amber LED).

If you are able to ping IP of both controllers,request you to SSH into any one of them and check if command

#shutdown both works.

If it works please follow the rest of the steps from this guide to power cycle ~~https://support.hpe.com/hpesc/public/docDisplay?docId=a00046816en_us&docLocale=en_US.~~

Once the unit is powered on,check if you are able to access the web console.

If the issue persists,I recommend you to log a support ticket with us.

NOTE:If this is a production unit,arrange downtime before shutting down controllers/performing powercycle.

[Moderator edit: Removed the broken link. Please refer to https://support.hpe.com/hpesc/public/home]

Re: Storage Management Utility - Initializing, please wait... Warning The system is currently unavai

Server-Support — Wed, 21 Apr 2021 02:41:40 GMT

@SahanaR Thank you for the reply,

Yes, SSH to the IP address of both controllers works:

HP MSA Storage MSA 1040 SAN
Version: GL200R007

# versions
Management Controller is getting data from the Storage Controller. Please wait...
Management Controller is getting data from the Storage Controller. Please wait...
Management Controller is getting data from the Storage Controller. Please wait...
Management Controller is getting data from the Storage Controller. Please wait...
Management Controller is getting data from the Storage Controller. Please wait...
Management Controller is getting data from the Storage Controller. Please wait...
Error: The MC is not ready. Wait a few seconds then retry the request. (2021-04-21 12:36:53)

# show system
Management Controller is getting data from the Storage Controller. Please wait...
Management Controller is getting data from the Storage Controller. Please wait...
Management Controller is getting data from the Storage Controller. Please wait...
Management Controller is getting data from the Storage Controller. Please wait...
Management Controller is getting data from the Storage Controller. Please wait...
Management Controller is getting data from the Storage Controller. Please wait...
Error: The MC is not ready. Wait a few seconds then retry the request. (2021-04-21 12:39:52)

# show sensor-status
Management Controller is getting data from the Storage Controller. Please wait...
Management Controller is getting data from the Storage Controller. Please wait...
Management Controller is getting data from the Storage Controller. Please wait...
Management Controller is getting data from the Storage Controller. Please wait...
Management Controller is getting data from the Storage Controller. Please wait...
Management Controller is getting data from the Storage Controller. Please wait...
Error: The MC is not ready. Wait a few seconds then retry the request. (2021-04-21 12:39:22)

# show events

Success: Command completed successfully. (2021-04-21 12:39:49)

Is there any Guide book or Diagram that shows which LED to pay attention to?

Re: Storage Management Utility - Initializing, please wait... Warning The system is currently unavai

ArunKKR — Tue, 12 Nov 2024 08:54:28 GMT

Hi,

GL200 firmware version is quite old.

Please take a data back up of the data before proceeding with any troubleshooting steps.

Usually one hung controller would result in such a behavior.

MSA 2040 LED indicators document:

~~https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c03820020~~

Try to shutdown the controllers using the command listed below, if it works:

shutdown both

If the controller shut down command works, remove the power to controller enclosure and reconnect the power after few minutes.

I understand that the array is probably of out warranty.

I would suggest to log a support ticket with HPE for further assistance, if the shut down command fails to work.

The chances of Pool being in offline / inaccessible state is quite high if the array is not powered off gracefully.

[Moderator edit: Removed the broken link. Please refer to https://support.hpe.com/hpesc/public/home]

Re: Storage Management Utility - Initializing, please wait... Warning The system is currently unavai

Server-Support — Thu, 22 Apr 2021 07:29:44 GMT

Hi @ArunKKR,

Thank you forthe response.

Yes, my MSA 1040 is on the GL200R007, so where can I download the latest image for the Firmware update?

I assume the update won't cause any outage since it is already dual controller.

The shutdown for one SC-A, then SC-B did not cause any outage, tht was great.

Re: Storage Management Utility - Initializing, please wait... Warning The system is currently unavai

SUBHAJIT KHANBARMAN_1 — Thu, 22 Apr 2021 07:41:44 GMT

@Server-Support

All MSA firmware can be downloaded from below link,

https://h41111.www4.hpe.com/storage/msafirmware.html

Controller firmware update path would be for your system,

GL200 -> GL220 -> GL225

GL225P002-02,

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_963950744579459aae30fc9690

GL220P010,

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_5d0289e044764af38d0efa1a14

Hope this helps!
Regards
Subhajit

I am an HPE employee

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Re: Storage Management Utility - Initializing, please wait... Warning The system is currently unavai

Server-Support — Thu, 22 Apr 2021 07:59:15 GMT

OK, since we are running very old firmwdare that is GL200 (~9 revisions old), I suppose I can just apply the latest one or does it have to be steps by steps?

What's the impact in updating the Disk/Drive firmware only?

Re: Storage Management Utility - Initializing, please wait... Warning The system is currently unavai

SUBHAJIT KHANBARMAN_1 — Thu, 22 Apr 2021 08:09:34 GMT

@Server-Support

Yes you need to follow the upgrade path which I have provided earlier because you are running with very old Controller firmware. I would also suggest to do the upgrade in downtime only although theoritically online upgrade possible.

You need to upgrade from GL200R007 to GL220P010, then from GL220P010 to GL225P002-02

Disk firmware update is very much required to fix drive level known issues in order to avoid those issues and make drives more stable or to avoid data corruption. This is offline activity. You need to plan downtime for this.

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

*******************************************************************

Re: Storage Management Utility - Initializing, please wait... Warning The system is currently unavai

SahanaR — Thu, 22 Apr 2021 08:12:50 GMT

Hello!

Here is an HPE suggested upgrade path:
GL220P010 > GL225P002-02

GL220P010 https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_5d0289e044764af38d0efa1a14

GL225 https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_963950744579459aae30fc9690#tab-history

Please follow our official demo video on youtube

Controller upgrade https://www.youtube.com/watch?v=exaQMRKjNvA

Drive upgrade https://www.youtube.com/watch?v=5jodXVECav8

Dive firmware upgrade is an offline process.Please schedule downtime while performing updates.

Re: Storage Management Utility - Initializing, please wait... Warning The system is currently unavai

Server-Support — Fri, 23 Apr 2021 05:09:58 GMT

That's great, thank you @Subhajit & @sahana for the clarification and the update on this case.

Re: Storage Management Utility - Initializing, please wait... Warning The system is currently unavai

ArunKKR — Fri, 23 Apr 2021 05:25:20 GMT

Hi,

Could you confirm whether the original SMU access issue has been fixed?

Re: Storage Management Utility - Initializing, please wait... Warning The system is currently unavai

Server-Support — Fri, 23 Apr 2021 05:45:45 GMT

Hi @ArunKR, yes, the issue has been fixed by remotely rebooting / shutdown the Controller A only.

There was no outage caused.

Thank you for the assistance.