CRITICAL UPDATE MSA

Plazmitron1999 — Sat, 26 Jun 2021 12:56:13 GMT

"Good" day!

I'm having big problems with firmware J212P01 for MSA2012i!

I know that you do not support the functioning this MSA. But I need help. Please! Help me... I do not know what to do...

I installed the firmware J212PO1 on MSA2012i, but numerous errors appeared, physical and logical disks were missing...
I took advice from: https://downloads.hpe.com/pub/softlib2/software1/pubsw-linux/p487091724/v83834/537811-008_MSA2000_Jxx2P01_fw_relnotes.html#v9738434

"If the show disks command fails to display the disks correctly, communications within the controller have failed. To reestablish communication, cycle power on the system and repeat the show disks command. (Do not restart the controllers; cycle power on the controller enclosure.)"

Show disks command from all controllers is successful.

I’m dumb and didn’t do this: "If the show disks command from all controllers is successful, perform the firmware update process again."

I came to work in the morning and that's it. MSA controllers is not available!!!

I cannot update it again... Rebooting doesn't help...

That's important for me..

Please!

Catherine.

Re: CRITICAL UPDATE MSA

SUBHAJIT KHANBARMAN_1 — Sat, 26 Jun 2021 14:07:07 GMT

@Plazmitron1999

Try below steps,

Disconnect MSA from your servers or shutdown your server.

Then shutdown MSA.

Then remove all drives half of the bay so that Controllers can't detect them.

Take out Controller B half way as well.

Power on Controller A alone and check if you are able to access Controller A or not. You can try Serial cable as well and try to check.

Do the same for Controller B as well. This will help to understand in what state controllers are.

If any of the Controller not responding then its possible that it's gone bad. Try updating firmware again for that controller only without other controller and other drives present.

Hope this helps!
Regards
Subhajit

I am an HPE employee

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