topic Re: Stuck In a Loop - HP MSA 2050 - QTOF in MSA Storage

Stuck In a Loop - HP MSA 2050 - QTOF

RajuEgypt — Mon, 25 Oct 2021 14:56:15 GMT

Fellow members,

HP Professionals closed my case.. Please contact them as they ar seriously professional Pls contact them guys.

Re: Stuck In a Loop - HP MSA 2050 - QTOF

Josh94K — Wed, 30 Jun 2021 06:28:11 GMT

Hello @RajuEgypt Hope you are doing well, I am sorry for your troubles.
could you share the case number that you have raised with HPE, ill go ahead and check it out and make sure it gets resolved at the earliest.

@RajuEgypt @ I hope this helps!
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Note: "While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company."

Re: Stuck In a Loop - HP MSA 2050 - QTOF

ArunKKR — Wed, 30 Jun 2021 12:54:41 GMT

Hi Raju,

Firmware upgrade will not fix QTOF disk group issue.

Did the QTOF disk group start appearing after adding / replacing a new disk?

It could appear from left over meta data on replacement disk.

If the Pool is indeed reporting fault and one of the disk groups is in QTOF state, it requires a support case and engineering team engagement.

Please share the case id in a private note so that we could check further.

Re: Stuck In a Loop - HP MSA 2050 - QTOF

RajuEgypt — Wed, 30 Jun 2021 13:01:58 GMT

I have professional HP Engineer engagement as this critical.

All my or other IT guys fear of not updating firmwares from date of purchase. failure to not installing new firmwares HP has put timer on these storage SANS and this is sthe main reason I got stuck

the SAS disk time-out link for not not doing firmware. https://h41111.www4.hpe.com/storage/msafirmware.html

my case is still pending.

Re: Stuck In a Loop - HP MSA 2050 - QTOF

ArunKKR — Wed, 30 Jun 2021 13:09:57 GMT

Hi Raju,

Please share the HPE case id that you have logged.