topic Re: MSA 2060 Controller issue in MSA Storage

MSA 2060 Controller issue

Admin_MTS — Wed, 28 Aug 2024 02:51:25 GMT

Hello everyone,

I am new to the SAN devices. Recently I have a request to update some configurations on my two MSA 2060 boxes like the notification emails, SMTP server etc. I have done one of the two MSA2060. (SAN-A).

But whenever I tried to access to the other MSA2060, the box (SAN-B) with the Web access was failed and it keeps looping on the login page. Some how after a certain time, I can manage to get into the page but when I access to the Notification page to update the SMTP server etc, once I click Set. It will keep looping as well. I later found out that there is an SSH session I can get into it. I changed all the request information successfully. I can also "TEST" by sending email.

So, in this case, it looks like the WebUI for the SAN-B is not functioning properly. Can I do the CLI - restart mc to make this WebUI back to function?

Cheers,

Timothy

Query: MSA 2060 Controller issue

support_s — Mon, 16 Sep 2024 09:10:14 GMT

System recommended content:

1. Advisory: HPE MSA 2060 Storage - FIRMWARE UPDATE REQUIRED to Prevent Drive Failures on ST12000NM008G HDDs

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

Re: MSA 2060 Controller issue

Cali — Mon, 16 Sep 2024 09:09:50 GMT

Hi,

yes, restart MC will reboot the Management Part of the Controller, without disrupting the Storage IO.

(SC, is for the Storage Controller)

However, these settings are only done on one of the two Controllers and replicated internally to the other.

So, there is no need to set it on both Controllers.

Cali

Re: MSA 2060 Controller issue

JonPaul — Mon, 16 Sep 2024 09:23:57 GMT

@Admin_MTS
Starting with MSA 2060 FW: IN210R004 and beyond there are 2 options for restarting the Management Controller:
CLI> restart MC <A|B|Both>
or
CLI> restart MC <A|B|Both> Full
This is shown in the latest CLI guide from May 2024 Edition 6 and newer: https://support.hpe.com/hpesc/public/docDisplay?docId=a00105313en_us&docLocale=en_US

The 'Full' parameter will cause the management controller to take a bit longer to resume. It also does not impact the SC

Query: MSA 2060 Controller issue

support_s — Mon, 09 Sep 2024 11:23:14 GMT

Hello,

Let us know if you were able to resolve the issue.

If you have no further query, and you are satisfied with the answer then kindly mark the topic as Solved so that it is helpful for all community members.

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

Re: Query: MSA 2060 Controller issue

samratcis — Wed, 16 Oct 2024 15:12:26 GMT

I have updated to 2.8 same problem latency is high taking too much time to load everything.

Re: Query: MSA 2060 Controller issue

JonPaul — Wed, 16 Oct 2024 15:57:20 GMT

@samratcis
Are you having trouble accessing the Web UI (Storage Management Utility) on an MSA?
What was updated to version 2.8? Typical MSA Firmware Bundles are: IN210P001
Is the MSA in a healthy state? The CLI is a good place to check
CLI> show redundancy-mode
CLI> show system

Re: MSA 2060 Controller issue

Admin_MTS — Wed, 06 Nov 2024 23:02:44 GMT

Yes. I restart the management console - restart mc

and then immediately the WebGUI is resumed.

Cheers, Thanks everyone

Re: MSA 2060 Controller issue

Sunitha_Mod — Thu, 07 Nov 2024 05:59:34 GMT

Hello @Admin_MTS,

That's Excellent!

We are extremely glad to know the issue has been resolved and thank you for keeping us updated.