topic Re: hsg80 crash in MSA Storage

hsg80 crash

J P Montgomery — Fri, 05 Sep 2008 11:31:29 GMT

We have a dual redundant hsg80 that crashes and reboots both controllers. Gets error code 0B070100. Breakdown of error makes no sense. Happens during Oracle backups on two SUN Solaris servers. I swapped both Controllers and san looks ok. I'm a hardware guy and we have a new sys admin. How do i put a call to HP to analize a hsg crash? I don't think it's a hardware problem. We used to have support but didn't renew.

Re: hsg80 crash

Uwe Zessin — Fri, 05 Sep 2008 12:19:05 GMT

Does the disk configuration contain any storage sets with SAVE_CONFIGURATION data, maybe even from ACS V8.5?

This seems to be a memory leak which is triggered by configuration changes.

From what I can see, the fix is in the ACS V8.7-6 patch.

Re: hsg80 crash

J P Montgomery — Fri, 05 Sep 2008 13:14:44 GMT

I'll have to check for the save conf. Nobody is on the system at the time the backups are run so i don't see why a name change or any change is occuring. I was thinking maybe an upgrade from 8.6-13 to 8.7 or 8.8 with patches would resolve problem but i thought those upgrades were for added functionality not bug fixes. Thanks for the quick reply.