topic Re: MSA2012i can't connect to web interface in MSA Storage

MSA2012i can't connect to web interface

jpmeredith — Fri, 08 May 2009 23:45:57 GMT

We had a drive go bad in our MSA2012i after 6 months, the hot spare picked up normally and rebuilt. However I can no longer connect to the web interface of the SAN -- Internet Explorer displays a "page cannot be displayed" error even though the page title (on the browser window) displays the HP MSA2012i title. I've never had a problem connecting to the SAN web interface before using IE 6 or 7.

Is there a way to do a warm boot of the MSA? Otherwise the only think I can think of is a cold reset which I'd prefer not to do.

Re: MSA2012i can't connect to web interface

Mark Wibaux — Mon, 11 May 2009 05:41:57 GMT

If the network interface of the controllers are not responding then you can connect up the serial interface and connect to the CLI.

You can then use the restart command to restart the management controller only.

restart sc|mc a|b|both

sc|mc - Specifies the controller to restart:
* sc: Storage Controller
* mc: Management Controller

a|b|both - Specifies whether to restart controller A, controller B, or both.

noprompt - Optional. Suppresses the confirmation prompt.

Re: MSA2012i can't connect to web interface

jpmeredith — Mon, 11 May 2009 16:48:25 GMT

Thanks Mark. I assume it's the standard 9600,n,8,1 with hyperterm or teraterm or whatever? I'll have to dig out some docs and figure out the CLI... sounds fun!

Re: MSA2012i can't connect to web interface

Mark Wibaux — Fri, 22 Sep 2023 14:35:06 GMT

Serial settings are : 115200, 8, n, 1, n
and either VT-100 or ANSI.

You can grab copies of the manuals here
https://community.hpe.com/hpeb/attachments/hpeb/itrc-248/62584/1/HP%20StorageWorks%202000%20Modular%20Smart%20Array%20Reference%20Guide%20.pdf〈=en&cc=us&docIndexId=64179&taskId=101&prodTypeId=12169&prodSeriesId=3687128

[Moderator edit: Updated the broken link]

Re: MSA2012i can't connect to web interface

jpmeredith — Tue, 12 May 2009 16:07:55 GMT

Actually I was able to telnet in over the LAN and reset the management interface, and things are working fine now. Thanks for your help!

Re: MSA2012i can't connect to web interface

Mark Wibaux — Wed, 13 May 2009 01:09:53 GMT

I was originally going to suggest telnet but I thought if the web interface had hung it might have taken out all network access. Which is what has happened to me on a couple of occasions with different client systems.

Glad you got it going again.

Re: MSA2012i can't connect to web interface

Sparrow — Fri, 06 Jan 2012 16:00:15 GMT

Hi,

In our case we cannot connect to the device at all. All VM Machines seem to work as usual. We have tried http, ssh and even CLI (Serial).

We cannot restart anything.

Is the only way to (hard) shutdown the device ??

Thanks for suggestions...

gr,

Willem