topic Re: Unable to log in to P2000 through webUI in MSA Storage

Unable to log in to P2000 through webUI

pfunk21 — Wed, 02 May 2012 11:49:32 GMT

We`ve got P2000 G3 FC/iSCSI dual controller storage.

HP StorageWorks MSA Storage P2000 G3 FC
System Name: P2000_G3_FC_for_OL
System Location:Server Room
Version:L201R019
# show version
Controller A Versions
---------------------
Bundle Version: TS201R014
Build Date: Wed Sep  1 11:21:21 MDT 2010

Controller B Versions
---------------------
Bundle Version: TS201R014
Build Date: Wed Sep  1 11:21:21 MDT 2010

After (some) blackouts I can`t log in to the storage through Web-based UI (Unable to Authenticate Login, Try again.)

I`ve thought that I`ve forgot all passwords, but occasionly I`d tried to log in through telnet session and it has succeed.

# show users
Username             Roles                            User Type    User Locale            WBI   CLI   FTP
------------------------------------------------------------------------------------------------------------
ftp                  manage,monitor                   Standard     English                            x
manage               manage,monitor                   Standard     English                x     x     x
monitor              monitor                          Standard     English                x     x
------------------------------------------------------------------------------------------------------------

I`ve tried to change passwords, create new users with WBI credentials but without success.

Can anyone help me in my issue?

Re: Unable to log in to P2000 through webUI

Torsten. — Wed, 02 May 2012 12:01:32 GMT

Try to restart the management controllers (mc) - this will not affect the storage.

Re: Unable to log in to P2000 through webUI

pfunk21 — Wed, 02 May 2012 12:50:02 GMT

Thank you for your reply.

Followed your advise, but it hasn`t helped..

Re: Unable to log in to P2000 through webUI

Torsten. — Wed, 02 May 2012 12:58:48 GMT

IMHO you should first update the firmware:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12169&prodSeriesId=4118559&swItem=MTX-518d65a5f20041dfa339f3c967&prodNameId=4118560&swEnvOID=1005&swLang=8&taskId=135&mode=5

Re: Unable to log in to P2000 through webUI

pfunk21 — Wed, 02 May 2012 13:13:43 GMT

Shure, I just waited my off-hour to make an update. But I`d found another firmware (O320B07)

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12169&prodSeriesId=4118559&swItem=MTX-16d7cc69d6b3409889d38a99a0&prodNameId=4118572&swEnvOID=4004&swLang=8&taskId=135&mode=5

Isn`t it suitable for my storage?

Re: Unable to log in to P2000 through webUI

Torsten. — Wed, 02 May 2012 13:21:52 GMT

You have version TS201R014 installed, TS230P008 is the current.

O320B07 is for the add-on chassis.

Re: Unable to log in to P2000 through webUI

pfunk21 — Wed, 02 May 2012 13:39:38 GMT

Thank you very much for clarification.

New firware, new conditions:

but may take as long as one hour

Have to delay update procedure on weekend. I shall inform you about results.

Thanks once again.

Re: Unable to log in to P2000 through webUI

Torsten. — Wed, 02 May 2012 13:56:28 GMT

If you use the windows based update tool, it will update the first controller, enable PFU, then updates the second controller this may take 60 to 90 min.

Re: Unable to log in to P2000 through webUI

pfunk21 — Wed, 09 May 2012 11:01:39 GMT

No success.

I`ve tried all availble cases allready, uppercase, lowercase, login names and passwords.

Through ssh:

login as: test
Using keyboard-interactive authentication.
Password:

HP StorageWorks MSA Storage P2000 G3 FC
System Name: P2000_G3_FC_for_OL
System Location:Server Room
Version:TS230P008
# show users
Username             Roles                            User Type    User Locale            WBI   CLI   FTP   SMI-S
------------------------------------------------------------------------------------------------------------------
ftp                  manage,monitor                   Standard     English                            x
manage               manage,monitor                   Standard     English                x     x     x     x
monitor              monitor                          Standard     English                x     x
test                 manage,monitor                   Standard     English                x     x
------------------------------------------------------------------------------------------------------------------
Success: Command completed successfully.

Through WBI:

Unable to Authenticate Login, Try again.

Re: Unable to log in to P2000 through webUI

pfunk21 — Tue, 15 May 2012 12:50:09 GMT

Damned IE!
I have decided to try another browser and Mozilla Firefox has allowed me to log in,.

Re: Unable to log in to P2000 through webUI

qa15er — Fri, 06 Jul 2012 11:01:09 GMT

Well, this is really odd. I just replaced one of my IO Modules in P2000 and after that I was able to login to MSA1 but not MSA2. and as suggested I was able to login using exact username and password using SSH but not WEBUi.. I changed the browser and it worked :P not sure why but this is strange.

Re: Unable to log in to P2000 through webUI

IT_man — Thu, 20 Feb 2014 14:11:46 GMT

This is an old thread, but I am now experiencing these issues and the problem is not resolved by using a different browser. Have tried, IE (various versions from rev 8 to 11), Firefox, Chrome and Safari. Any thoughts on what else to try? One idea is that it may be possible to restart the web service through the CLI, but would need guidance on how to do that.

Re: Unable to log in to P2000 through webUI

Brian Caldwell — Sat, 02 Aug 2014 17:47:40 GMT

I'm having similar problems logging into the Web UI on either controller in my dual controller configuration. I've even restarted the controllers. One was failed a couple weeks ago and I replaced it successfully, and all current firmware applied to both. All other aspects of the sytem healthy. I can get into th CLI on each unit just fine. I've tried Safari, Chrome, IE, and Mozilla Firefox. I get an HP logo frame to load using Firefox, so it is partially loading. I've addressed all Java security issues and made exceptions for the IP address of the controllers, etc.

No luck. Anyone have any ideas?

Re: Unable to log in to P2000 through webUI

Robert Dietrichs — Fri, 24 Oct 2014 08:22:40 GMT

Hi,

just expirienced the same problem. But it seems to be that IE9 is the only working Browser. IE11 and any up-to-date FF oder Chrome isn´t working with the old Firmware.

Re: Unable to log in to P2000 through webUI

IT_man — Fri, 24 Oct 2014 13:35:03 GMT

Decided to bite the bullet and do for a firmware upgrade on the controllers. IE11 works fine now, but Chrome and Firefox still have issues. Hope this thread has helped others who found themselves in the same situation.

Re: Unable to log in to P2000 through webUI

Vardan-CDS — Wed, 04 Feb 2015 22:06:38 GMT

Hey guys, I just went through everything everyone has mentioned. the only thing that worked was putting the ip address of the controller in compatibility mode in IE. Thanks to my Cooworker.

I was able to open up the gui and use it.

Re: Unable to log in to P2000 through webUI

Stan Gobien — Tue, 16 Jun 2015 11:56:21 GMT

Do not use HTTPS://IPofMC but use http://IPofMC

On HTTPS ypu will get the login prompt but are unable to login.

Re: Unable to log in to P2000 through webUI

yasindrn — Fri, 22 Apr 2016 17:50:22 GMT

Hii, Can yo try change time example: "set controller-date apr 22 20:47:0 2016" and try again log in to web interface.