topic Re: HP Storage in MSA Storage

HP Storage

Ron03 — Mon, 20 Jul 2015 07:41:51 GMT

Hi Guys,

How to fix this issue, I check all my HDD on storage the status is OK.

Health: Degraded

Health Reason: A subcomponents of this components is unhealty

please help

Re: HP Storage

AnkitM — Mon, 20 Jul 2015 10:12:48 GMT

HP has multiple storage under it's Storage Portfolio, which storage are you referring to?

Is it HP MSA are you referring to?

Re: HP Storage

Ron03 — Mon, 20 Jul 2015 11:01:32 GMT

yes it is HP-MSA-2000-G3 please help me to fix this issue.

Thanks

Re: HP Storage

Torsten. — Mon, 20 Jul 2015 12:59:18 GMT

Check the system from SMU (follow the marks) or do "show system" from CLI.

Re: HP Storage

Ron03 — Tue, 21 Jul 2015 04:34:28 GMT

Hi Where I can find that one? sorry I'm new here in MSA-2000

Re: HP Storage

Torsten. — Tue, 21 Jul 2015 05:43:43 GMT

ssh to the array and do "show system".

Re: HP Storage

Ron03 — Tue, 21 Jul 2015 05:58:47 GMT

Hi torsten please check my upload picture. its a hardware problem?

Re: HP Storage

Torsten. — Tue, 21 Jul 2015 06:05:59 GMT

Both compact flash cards (part of the controller) have failed. Try to reboot the controllers one by one. If the issue remains, replace the cards. make sure you are using current firmware (TS252).

Re: HP Storage

Ron03 — Tue, 21 Jul 2015 06:44:23 GMT

ok will do. what is the reason why we face this problem?

thanks

Re: HP Storage

AnkitM — Tue, 21 Jul 2015 08:21:23 GMT

It is unlikely that 2 CF Cards fail at the same time. Can you check in the SMU you were getting errors similar to:

242 ERROR Auto-write-through trigger event: CompactFlash failed.

242 ERROR Auto-write-through trigger event: CompactFlash failed

If yes then you will need to replace both the cards with http://partsurfer.hp.com/Search.aspx?SearchText=768079-001

If not then we can try to check what is going on.

Re: HP Storage

Ron03 — Tue, 21 Jul 2015 08:41:22 GMT

where I can find this:

242 ERROR Auto-write-through trigger event: CompactFlash failed.

242 ERROR Auto-write-through trigger event: CompactFlash failed

thanks

Re: HP Storage

AnkitM — Tue, 21 Jul 2015 09:08:18 GMT

You can login to MSACli (Telnet to the SMU/GUI IP Address)

#show events

OR from the GUI (Refer Attachment)

Re: HP Storage

Ron03 — Tue, 21 Jul 2015 09:40:03 GMT

ok I did that.what next step?

Re: HP Storage

Ron03 — Tue, 21 Jul 2015 09:51:53 GMT

what do you think?

Thanks

Re: HP Storage

AnkitM — Tue, 21 Jul 2015 11:38:55 GMT

None of the Event Shows any errors.

Can you add #show configuration and #show events output (Tail it to 500 lines)

You can reseat 1 of the Controller and Check if the CF Status Changes.

If not, you will need replace the same.