topic ms1500 diagnostic tool ? in MSA Storage

ms1500 diagnostic tool ?

Davide Depaoli_3 — Tue, 19 Apr 2005 05:27:22 GMT

Hello,
I'll need to know if there are any graphic diagnostic tool for msa1500.
This because my customer has many disk failure on his box, and ACU are not so rich for the diagnostic purpose.

thanks in advance
regards Davide

Re: ms1500 diagnostic tool ?

Uwe Zessin — Tue, 19 Apr 2005 05:45:36 GMT

Davide,
I think you want to take a look at ADU (Array Diagnostic Utility). I haven't seen it with an MSA1500 yet, but for the MSA1000 (which isn't too different), it provides a lot of deep insights into the system.

Re: ms1500 diagnostic tool ?

Davide Depaoli_3 — Tue, 19 Apr 2005 05:50:27 GMT

Where I can find this tool ? Is freeware or not ?

Thank you
Davide

Re: ms1500 diagnostic tool ?

Uwe Zessin — Tue, 19 Apr 2005 06:09:48 GMT

No, it is from HP. I think it (used to be) on the SmartStart CD.

Re: ms1500 diagnostic tool ?

Davide Depaoli_3 — Tue, 19 Apr 2005 06:17:50 GMT

In the meantime I found the software under HP software & drivers downloads

regards
Davide

Re: ms1500 diagnostic tool ?

Greg Carlson — Tue, 19 Apr 2005 07:48:28 GMT

Davide,

Make sure that your at the latest fw on the MSA1500 as well. Also are you running with SATA or SCSI drives? There is a critical issue addressed with drive and shelf failures on the SATA shelf (MSA20) Make sure you are at 4.94-2 and 1.28 for MSA20

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?taskID=135&pnameOID=415600&prodTypeId=12169&locale=en_US〈=English+%28US%29&prodSeriesId=415598&swEnvOID=1005

Ciao,
Greg

Re: ms1500 diagnostic tool ?

Davide Depaoli_3 — Wed, 25 May 2005 06:34:51 GMT

The problem is solved updating the MSA20 firmware.

thanks to all
Davide