topic Re: AIO 600 Discovery error in StoreEasy Storage

AIO 600 Discovery error

Kelly M_1 — Mon, 23 Mar 2009 02:04:34 GMT

I am getting the following error on my server.

Event Type: Error
Event Source: All-in-One Storage Manager (Server)
Event Category: None
Event ID: 0
Date: 3/22/2009
Time: 8:31:26 PM
User: N/A
Computer: STORAGE1
Description:
~~~ DISCOVERY: Failed

I am no longer able to perform snapshots on any of the volumes.

Re: AIO 600 Discovery error

peyrache — Mon, 23 Mar 2009 10:32:22 GMT

please post full events logs system and application
thanks
JYP

Re: AIO 600 Discovery error

Kelly M_1 — Tue, 24 Mar 2009 01:24:25 GMT

Here is the Application log

Re: AIO 600 Discovery error

Kelly M_1 — Tue, 24 Mar 2009 01:27:19 GMT

Here is the sys log.

Re: AIO 600 Discovery error

peyrache — Tue, 24 Mar 2009 12:47:41 GMT

application logs ending at 03/13/09 so
please post latest application logs including
theses errors, also what is the version of AIO ?
thanks
JYP

Re: AIO 600 Discovery error

Kelly M_1 — Tue, 24 Mar 2009 13:45:24 GMT

Sorry this is all I have for the log. The rest got cleared by accident. I have version 1.5 installed.

Re: AIO 600 Discovery error

peyrache — Tue, 24 Mar 2009 14:41:06 GMT

provide please file called
hpkasupg.log
thanks
JYP

Re: AIO 600 Discovery error

Kelly M_1 — Tue, 24 Mar 2009 15:20:13 GMT

Here it is

Re: AIO 600 Discovery error

peyrache — Tue, 24 Mar 2009 15:25:41 GMT

try that
jyp
1. Stop the HP All-in-One Storage manager (ASM) Server service.

2. Rename these two files:

o hpkas-sandbox.bin

o hpkas-jobhistory.bin

3. Restart the HP ASM server service.

Re: AIO 600 Discovery error

Kelly M_1 — Tue, 24 Mar 2009 15:28:16 GMT

I can't find hpkas-jobhistory.bin

I tried rename the other file and restart and no change.

Re: AIO 600 Discovery error

peyrache — Tue, 24 Mar 2009 15:46:22 GMT

edit file called hpkac-config.xml
and hpkas-config.xml using notepad
replace informational field by tracing
restart service then provided .log file
in c:\
that will enabled full tracing do not forget
to revert after this test
thanks
JYP

Re: AIO 600 Discovery error

Kelly M_1 — Wed, 25 Mar 2009 00:56:26 GMT

Ok I got it now. Sorry for the delay I was traveling.

Re: AIO 600 Discovery error

peyrache — Wed, 25 Mar 2009 14:38:57 GMT

do you have pseudo device installed or configured on AIO ?
if yes try do disable them
JYP

Re: AIO 600 Discovery error

Kelly M_1 — Wed, 25 Mar 2009 15:25:04 GMT

I'm not really sure what that is.

Re: AIO 600 Discovery error

peyrache — Wed, 25 Mar 2009 15:33:47 GMT

like pseudo disk,virtual tapes or something no tied to AIO physically
JYP

Re: AIO 600 Discovery error

Kelly M_1 — Wed, 25 Mar 2009 15:35:11 GMT

No I don't have anything like that.

Re: AIO 600 Discovery error

peyrache — Wed, 25 Mar 2009 16:06:02 GMT

just little question
did it work previoulsy or this is a new installation ?
i'm curious about that
JYP

Re: AIO 600 Discovery error

Kelly M_1 — Wed, 25 Mar 2009 16:14:26 GMT

Yes it worked before. I had two iSCSI targets on two servers and two local shared folders.. One iSCSI exchange and one iSCSI just a folder. I deleted the Exchange share and AIO Manager worked fine for about a week. About 4 days ago the server had a hard lock and I had to do a power reset to get it back. About a day later AIO Manager started giving me the discovery error.

Re: AIO 600 Discovery error

peyrache — Thu, 26 Mar 2009 15:27:13 GMT

may be try to reinstall 1.5 update some files
seems corrupted ,i'm looking on but should take time
JYP

Re: AIO 600 Discovery error

peyrache — Mon, 30 Mar 2009 11:01:22 GMT

hello
could you please edit and post file called
the hpkas-state.xml
then rename the hpkas-state.xml to .old
also rename the hpkas-sandbox.bin to hpkas-sandbox.old
then restart aio services or reboot
and let me know how is going on
thanks
JYP