topic hpkassvc.exe causing memory issue? in StoreEasy Storage

hpkassvc.exe causing memory issue?

Nathan Marchand — Mon, 14 Dec 2009 18:50:26 GMT

We have a DL185 G5 NAS with windows storage server 2003 R2 with 4 GB memory, about every 2 hours it seems to freeze for about 3 minutes. During this time we can’t RDP into it, if we already are then it becomes unresponsive, we monitor SNMP and during this time they are unable to connect to the server. Fortunately NFS and windows file share seems unaffected by this.

The best I can come up with is that the memory usage keeps increasing then drops after these incidents so something is taking the memory I think it is the hpkassvc.exe process cause it keeps climbing in memory but I been unable to determine what this is. I ran a Microsoft Performance analysis of Logs (PAL) tool and it also indicates this process to be an issue “Memory: an increasing trend of 10MB's per hour detected” & “This process is using more than 1000 other I/O's per second” with average 1,431.

Does anyone know what hpkassvc.exe is or what this issue could be?

Thanks.

Re: hpkassvc.exe causing memory issue?

peyrache — Tue, 15 Dec 2009 10:50:01 GMT

hello
please install latest service release 6.9
thanks
JYP

Re: hpkassvc.exe causing memory issue?

Hans Bastel — Wed, 20 Jan 2010 12:08:53 GMT

Same problem here.

Could you please specify where to find this service releases.

Thx

Re: hpkassvc.exe causing memory issue?

peyrache — Wed, 20 Jan 2010 12:40:57 GMT

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c01552608&prodTypeId=12169&prodSeriesId=3239439

JYP