topic Re: Data Protector Express 4.0 SP1 (Application Hang) in Automated Backup

Data Protector Express 4.0 SP1 (Application Hang)

Des Gonzales — Thu, 31 Dec 2009 21:36:08 GMT

Hello Everyone,
I am in need of assistance. I have Dataprotector Express loaded on a Windows 2003 Enterprise server and also 2 Windows 2008 Enterprise servers. Anytime I click on preferences in the application, the app hangs and I have no other choice but to end task. This happens on any of the 3 servers the software is loaded on. Any help will be greatly appriciated. Happy New Year!!

Desmond

Re: Data Protector Express 4.0 SP1 (Application Hang)

Venkatt... — Mon, 04 Jan 2010 05:39:39 GMT

Hi Desmond

A better forum for Dataprotector is from ITRC Forums use the link provided

http://forums11.itrc.hp.com/service/forums/categoryhome.do?admit=109447626+1262583346991+28353475&categoryId=251

Regards,
Venkat

Re: Data Protector Express 4.0 SP1 (Application Hang)

D Wong — Mon, 04 Jan 2010 06:02:30 GMT

Hi Desmond:

Make sure you get the latest version Data Protector Express from HP website. Build 43064 or newer.

To get a newer version of DPE you may need to open a Support call with HP.

Dave

Re: Data Protector Express 4.0 SP1 (Application Hang)

Des Gonzales — Fri, 15 Jan 2010 13:30:25 GMT

Hi Dave,

Thanks for the info, but where on the site do I go to open a support call? True be told that anytime I try to contact HP regarding support for Data Protector, I have to jump through hoops to get to the right people. I'm pretty convinced that I should have stayed using Symantec Backup Exec. Atleast I was able to get proper support when needed. Very frustrating. Thanks Dave!

Desmond