https://community.hpe.com/t5/automated-backup/1-8-autoloader-1760-can-t-see-drive/m-p/4803765#M1187 <P>Our backups quit working... in trying to resolve that, I notice that Symanted Backup Exec 12.5 started saying something about the Physical Volume was missing.&nbsp; I closed all of the Symantec services and ran the HP LTT application which immediately says "not all drives were found for xyz autoloader" or something similar.</P><P>&nbsp;</P><P>If I go to "Connection" tab, the autoloader AND the drive are both listed separately.&nbsp; I can even run some tests under both, but not all tests.&nbsp; If I bring up the Autoloader, it has "Drive1()" listed under it but it won't let me select that because "it can't be found" but I can select the drive under "Connection".&nbsp; I am thinking it should be saying something more similar to the actual drive name.</P><P>&nbsp;</P><P>One of the interesting things is that the third test to find the drive is "serial number" which it fails.&nbsp; When I look at the Drive Information on the OCP or RMI, the drive serial number is now blank.&nbsp; I don't know if it was always blank or not but I have a feeling that might have something to do with the issues, but I am not sure why!</P><P>&nbsp;</P><P>Any assistance would be appreciate.</P> Mon, 27 Jun 2011 18:54:11 GMT quicknetsv 2011-06-27T18:54:11Z https://community.hpe.com/t5/automated-backup/1-8-autoloader-1760-can-t-see-drive/m-p/4803765#M1187 <P>Our backups quit working... in trying to resolve that, I notice that Symanted Backup Exec 12.5 started saying something about the Physical Volume was missing.&nbsp; I closed all of the Symantec services and ran the HP LTT application which immediately says "not all drives were found for xyz autoloader" or something similar.</P><P>&nbsp;</P><P>If I go to "Connection" tab, the autoloader AND the drive are both listed separately.&nbsp; I can even run some tests under both, but not all tests.&nbsp; If I bring up the Autoloader, it has "Drive1()" listed under it but it won't let me select that because "it can't be found" but I can select the drive under "Connection".&nbsp; I am thinking it should be saying something more similar to the actual drive name.</P><P>&nbsp;</P><P>One of the interesting things is that the third test to find the drive is "serial number" which it fails.&nbsp; When I look at the Drive Information on the OCP or RMI, the drive serial number is now blank.&nbsp; I don't know if it was always blank or not but I have a feeling that might have something to do with the issues, but I am not sure why!</P><P>&nbsp;</P><P>Any assistance would be appreciate.</P> Mon, 27 Jun 2011 18:54:11 GMT https://community.hpe.com/t5/automated-backup/1-8-autoloader-1760-can-t-see-drive/m-p/4803765#M1187 quicknetsv 2011-06-27T18:54:11Z