topic Re: DLT 8000, A5588A (6/60) in Automated Backup

DLT 8000, A5588A (6/60)

Mon, 18 Nov 2002 15:18:57 GMT

Hello, help me please with this problem. Drives are OK.Firmware is upgraded. But problem last.
Here is log:
Drive/Media Log
1 | 11/18/02 05:11 | 2 |DLT 7000/8000 |Tape Drive Has Hardware Fault - Call Help-Line (31) | CRITICAL |

2 | 11/17/02 07:02 | 4 |DLT 7000/8000 |Tape Drive Has Hardware Fault - Call Help-Line (31) | CRITICAL |

Re: DLT 8000, A5588A (6/60)

BR19682 — Tue, 19 Nov 2002 06:23:13 GMT

Hi there.
I would say, get the support of HP or whoever sold you these drives to replace them.
Rgds
Alexander M. Ermes

Re: DLT 8000, A5588A (6/60)

Dave Unverhau_1 — Wed, 20 Nov 2002 19:32:00 GMT

Lubomir,

What utility is producing this error log? It's possible that the drive status is being misreported.

Dave

Re: DLT 8000, A5588A (6/60)

CA713937 — Sat, 23 Nov 2002 23:39:45 GMT

The messages you are referring to are in the drive/media log of the library. The library records this event (Hardware fault) when the drive returns a hardware error tape alert to the host (i.e. application).

The error could be due to a defective tape (e.g. the drive could not load or calibrate it).

If you can install HP L&TT, it will collect the device logs, and then we can look at the specific errors which occurred. LTT is available for Windows and HPUX at www.hp.com/support/tapetools

Once you have L&TT, you would view the device support ticket, and then look at the specific events in the drive error log.

Re: DLT 8000, A5588A (6/60)

CA948076 — Tue, 22 Jul 2003 07:53:07 GMT

Tape Drive Has Hardware Fault - Call Help-Line (31)???means the happeing Drive TapeAlert#31.

Drive TapeAlert#31 is maybe WRITE FIFO SRAM Failure or Mechanical Positioning Error.