topic Error starting (Compaq) Storageworks TL895 in Automated Backup

Error starting (Compaq) Storageworks TL895

CA1068151 — Wed, 31 Dec 2003 15:44:18 GMT

Every time we try and boot up the library and attempt to perform any action we get a "Extension Flag Missing"

Sense Key: 4
ASC: 83
ASCQ: 23

The user guide says that a 4/83/23 error is a "Extension Mechanical Position Error" and to run a "extension self-test". The thing is no one seems to know where the tapelib (Diagnostic Software) floppy is.

If someone could either give me the solution or send me a zip of the tapelib floppy that would be great.

Re: Error starting (Compaq) Storageworks TL895

CA1068151 — Wed, 31 Dec 2003 15:46:22 GMT

I found the Diagnostic Disk on the download site.

I would still appriciate it if someone could help me out with the problem.

Re: Error starting (Compaq) Storageworks TL895

Curtis Ballard — Mon, 05 Jan 2004 18:25:12 GMT

I'm not an expert on that particular library but I believe that error means that on a plunge operation the library failed to see a sensor trip. This is probably a sensor failure and will require a service call. The gripper assembly will probably need replaced.

If you are out of warrenty there is always the possibility that you could find/replace just the extension flag sensor but I don't have one of those libraries around to check so I can't offer any pointers.