https://community.hpe.com/t5/automated-backup/storageworks-library-tape-tool/m-p/373401#M624 LTT claims my tape device is an unsupported C8264BB vr80 but it is a c9264CB vs80 which is supported. So I can not use the tool to update firmware of trouble shoot the unit. Any help is appreciated. Tue, 18 May 2004 12:27:13 GMT CA1131860 2004-05-18T12:27:13Z https://community.hpe.com/t5/automated-backup/storageworks-library-tape-tool/m-p/373401#M624 LTT claims my tape device is an unsupported C8264BB vr80 but it is a c9264CB vs80 which is supported. So I can not use the tool to update firmware of trouble shoot the unit. Any help is appreciated. Tue, 18 May 2004 12:27:13 GMT https://community.hpe.com/t5/automated-backup/storageworks-library-tape-tool/m-p/373401#M624 CA1131860 2004-05-18T12:27:13Z https://community.hpe.com/t5/automated-backup/storageworks-library-tape-tool/m-p/373402#M625 Please go under the help menu and generate a 'Tool Status Report' and e-mail it to ltt_team@hp.com. That helps us understand the configuration and device details.<BR /><BR />(The above is for the Windows version of L&amp;TT)<BR /><BR />L&amp;TT Team Tue, 18 May 2004 22:03:59 GMT https://community.hpe.com/t5/automated-backup/storageworks-library-tape-tool/m-p/373402#M625 CA628575 2004-05-18T22:03:59Z