topic Re: Server won't shutdown in ProLiant Servers - Netservers

Server won't shutdown

Marcus Barton — Wed, 20 Jun 2007 14:03:44 GMT

When shutting down the server (windows 2003), it reboots instead of shutting down. This is only with DL380G5's

Re: Server won't shutdown

Marcus Barton — Wed, 20 Jun 2007 14:05:10 GMT

Guess I should have clarified... anyone else seeing this behavior? Any ideas?

Re: Server won't shutdown

micyou — Wed, 20 Jun 2007 14:17:44 GMT

I have the same problem. HP ProLiant DL360G5 - Windows 2003 R2 SP1

If I build this server using SmartStart 7.8, I have the "computer restarts on a shutdown command" problem following a full round of Windows Critical Updates. Installing Windows 2003 SP2 after the problem is present does not solve the problem.

If I rebuild the server using a SmartStart 7.7 disk, I don't have the problem.

I have experienced this problem on two seperate DL360G5s. One with the latest firmware and another with an older firmware.

I haven't narrowed down which update is conflicting with SS 7.8 due to lack of time, but would welcome any advice from anyone who's farther along in troubleshooting this problem.

If it can't be fixed anytime soon, I'll just stick to using SS7.7, toss this SS7.8 disk, and wait to test the next version when it becomes available.

Re: Server won't shutdown

Marcus Barton — Wed, 20 Jun 2007 14:21:40 GMT

I'll take it a step further... we're not even using SS. We use a WinPE cd to do an unattended install using all the latest drivers from HP. We have 15 servers all exhibiting the problem. Doesn't matter if we build it with SP1 or SP2.

Re: Server won't shutdown

Arian van der Pijl — Thu, 21 Jun 2007 01:45:11 GMT

Please check this;

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1136603
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1128223

Re: Server won't shutdown

Marcus Barton — Thu, 21 Jun 2007 08:28:51 GMT

Neither of those threads have anything even remotely close to this. We're not talking about a bsod or memory corruption (remember, this is exhibiting on all 15 servers).

We're talking will not shutdown. In order to shutdwon we have to physically power off the servers.

Re: Server won't shutdown

Kedd Guyton — Thu, 21 Jun 2007 13:16:22 GMT

Is the issue seen in Windows Server 2003 x86 SP2 or Windows Server 2003 x64 SP2?

Re: Server won't shutdown

Marcus Barton — Thu, 21 Jun 2007 14:58:02 GMT

X86 SP1 or X86 SP2

Re: Server won't shutdown

Arian van der Pijl — Tue, 26 Jun 2007 04:11:00 GMT

I had to downgrade the NIC drivers < v3.0.5. My server was BSOD while rebooting or shutting down. Therefore shutdown became a reboot of BSOD by default.

Re: Server won't shutdown

BR715111 — Tue, 26 Jun 2007 07:54:21 GMT

once again, this is *NOT* a bsod.

When we choose "shutdown" from the os, the system reboots instead.

This is only with the 380G5s. 580s, 385s, and 585s works fine.

Re: Server won't shutdown

Arian van der Pijl — Tue, 26 Jun 2007 08:39:38 GMT

By default if you have a BSOD the server will reboot.

Now, like I had, if you have a BSOD at shutdown you will not see the BSOD but the server will reboot.

Therefore you could try to see if you have a BSOD when shutting down by disabling the 'reboot at bsod' function.

Now at shutdown the server will BSOD or show other symptoms but not reboot.

Regards,
Arian!

Re: Server won't shutdown

BR715111 — Tue, 26 Jun 2007 09:08:44 GMT

correct. however, once again, this is *not* a bsod at shutdown.

Re: Server won't shutdown

Peter Ching — Fri, 20 Jul 2007 03:26:54 GMT

By switching off the "Automatically Restart" option, you will notice the server reboots instead of shutting down because the server actually BSOD.

If you used SmartStart 7.8 try upgrade the server NIC Driver "HP NC-Series Multifunction Driver" to the latest version 3.4.10.0, the problem should be resolved.