Bugcheck and Accelerator board errors on DL585 box

Fini Oladimeji — Wed, 08 Apr 2009 07:30:56 GMT

Need assistance on a couple of isses with our DL585G1 box.
1. The server rebooted unexpectedly yesterday and generated the bug check below,
Blue Screen Trap (BugCheck, STOP: 0x0000009C (0x00000000, 0xF774D2B0, 0xF60A0000, 0x00000135))

2. Also we get the following error message whenever the server is rebooted,
Event description: Accelerator Board Status Change. This trap signifies that the agent has detected a change in the status of an array accelerator cache board. The current status is represented by the variable cpqDaAccelStatus. User Action: If the accelerator board status is permDisabled(5), you may need to replace the accelerator board.
Location: Slot 0
Model: sa-5i
Serial Number: P52AC0AUCRN0L2
Total Memory: 49152
Status: permDisabled
Error Code: writeErr

Below are a couple of sections int the ADU logs,
ACU has encountered the following critical error while attempting to configure your controller:
The array accelerator on the current array controller is not functioning properly.
Parity errors occurred when trying to write data to the array accelerator's memory possibly due to a loose connection between the array accelerator and the current array controller. Array accelerator operations are permanently disabled.
For more information, run the Array Diagnostics Utility.
---------------------
SLOT 0 Smart Array 5i Controller ERROR REPORT:

Array accelerator status:
Permanently disabled
Warranty alert
Array accelerator parity write errors: 1
---------------------
ACCELERATOR STATUS:
Logical Drive Disable Map: 0x00000000
Read Cache Size: 24 MBytes
Posted Write Size: 24 MBytes
Disable Flag: 0x00
Status: 0x40000004
Disable Code: 0x0012
Total Memory Size: 48 MBytes
Battery Count: 1
Battery Status: 0x0001
Parity Read Errors: 0000
Parity Write Errors: 0001
Error Log:
00 00 00 00 04 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 01 00 00 00 00 10 00 0a 00 00 00 01 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Failed Batteries: 0x0000
Board Present: Yes
Accelerator Failure Map: 0x00000000
Max Error Log Entries: 16
NVRAM Load Status: 0x00
Memory Size Shift Factor: 0x0a
Non Battery Backed Memory: 0 MBytes
Memory State: 0x00

Re: Bugcheck and Accelerator board errors on DL585 box

Kedd Guyton — Thu, 09 Apr 2009 11:26:38 GMT

The Stop 0x9C is a machine check exception. Replace the cache module (DIMM).

topic Re: Bugcheck and Accelerator board errors on DL585 box in ProLiant Servers - Netservers

Bugcheck and Accelerator board errors on DL585 box

Re: Bugcheck and Accelerator board errors on DL585 box