topic Re: MicroServer Gen10 - Server 2016 - Can't Change Resolution in ProLiant Servers - Netservers

MicroServer Gen10 - Server 2016 - Can't Change Resolution

UrbanIT — Wed, 25 Apr 2018 16:11:07 GMT

Hi,

As the title states, MicroServer Gen10, MS Server 2016, AMD Radeon R5 driver installed correctly and cannot change the resolution above 640x480. Even though it is used as a headless server for SMB it is impossible to operate in this day and age at 640x480 resolution.

Re: MicroServer Gen10 - Server 2016 - Can't Change Resolution

EdafioTech — Wed, 16 May 2018 20:22:27 GMT

Having this exact same issue. It's also a headless backup repository. Current AMD Radeon R5 driver is installed. Windows Server 2016 Display Settings resolution drop down menu is grayed out.

Re: MicroServer Gen10 - Server 2016 - Can't Change Resolution

MicroGen10 — Wed, 16 May 2018 21:33:22 GMT

Hi,

did anyone find a solution for this issue? I am facing same problem when trying to connect to server via AnyDesk.

Regards

Arne

Re: MicroServer Gen10 - Server 2016 - Can't Change Resolution

jkitlinski — Wed, 23 May 2018 13:53:25 GMT

Any updates on this, same situation with a headless setup.

Re: MicroServer Gen10 - Server 2016 - Can't Change Resolution

UrbanIT — Wed, 23 May 2018 16:14:02 GMT

I finally got a response from HP when I got one of our tech's to lodge a service ticket with them. They wish to come out and change the motherboard in the MicroServer. No word if this will fix the issue, as we are still working on scheduling it.

I will update this post after the onsite with HP.

Re: MicroServer Gen10 - Server 2016 - Can't Change Resolution

DataBunker — Tue, 12 Jun 2018 14:13:33 GMT

We're also seeing this issue, but with Windows 2012 R2.

Interestingly when we build the servers the resolution is fine, its only until they're onsite and we remotely access them (via LogMeIn) do we notice this stuck 640x480 resolution issue. That may sound like LogMeIn is the cause, but if we use LogMeIn before shipping its fine.

Re: MicroServer Gen10 - Server 2016 - Can't Change Resolution

UrbanIT — Tue, 12 Jun 2018 16:18:45 GMT

All resolved after HP replaced the main board in the server under warranty. This includes connecting remotely via TeamViewer and locally when we connect a display (normally in headless config).

Re: MicroServer Gen10 - Server 2016 - Can't Change Resolution

mechworm — Wed, 03 Apr 2019 06:32:03 GMT

When the problem only occurs in remote session check out:

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-a00052094en_us&docLocale=en_US