topic Re: ML350 LiteOn LDW-811s in ProLiant Servers - Netservers

ML350 LiteOn LDW-811s

CA816255 — Tue, 17 Feb 2004 14:55:41 GMT

Greetings,
I can't get the srv to boot with DVD-RW connected to it. Not much help from neither HP tech support nor Lite-On. Any suggestion is greatly appreciated. I have connected the drive to both primary and secondary controller with all combinations of Master, Slave, and Cable Select to no avail. The srv will not POST with LDW-811s connected; it will POST fine with CD-RW.

Re: ML350 LiteOn LDW-811s

CA984331 — Tue, 17 Feb 2004 16:31:10 GMT

Hi,

this sounds pretty much like your problem:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&taskId=110&prodSeriesId=327479&prodTypeId=15351&objectID=PSD_EL031120_CW03

Michael

Re: ML350 LiteOn LDW-811s

CA816255 — Tue, 17 Feb 2004 17:25:34 GMT

Thank for the reply. My srv is a G3 and it has the latest Bios which is a D14.

Re: ML350 LiteOn LDW-811s

CA984331 — Tue, 17 Feb 2004 17:52:26 GMT

Hi again,

well such a pity.. One more try:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&taskId=110&prodSeriesId=316537&prodTypeId=15351&objectID=PSD_EX030210_CW01

if this is it not, could you give more info about the controllers tried?

Michael

Re: ML350 LiteOn LDW-811s

CA850077 — Tue, 17 Feb 2004 19:14:36 GMT

Will the machine post with just power connected to DVD-ROM, no ide cable? If no read 1 and 2, if yes read 2.

1.) If not is the machine G2 or G3? If G2/G3 have you tried adding an additonal PSM incase DVD-RW is causing an under power situation for the machine? G1 has 300w, G2 has 350W with option for second, and G3 has 500W PSM with option for second.

2.)Check Lite-on's site FW update to DVD. Put drive in another system to flash.

Plus you will want to update BIOS for DVD ROM support as suggested above once machine will boot.

Andrew

Re: ML350 LiteOn LDW-811s

CA816255 — Wed, 18 Feb 2004 11:29:06 GMT

Thanks for the responses. The Srv is a G3. With only the power connects to the DVD writer, the Srv will boot and I can eject the DVD writer tray; but once I connect the ide cable to the DVD writer, the Srv will not boot and the red light flahing on the mainboard. The newest firmware has been flashed on the DVD writer.

Re: ML350 LiteOn LDW-811s

CA984331 — Wed, 18 Feb 2004 11:39:09 GMT

Hi,

one more, look, if this affects you:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?locale=en_US&taskId=110&prodSeriesId=316537&prodTypeId=15351&objectID=PSD_EA020828_CW02

Michael

Re: ML350 LiteOn LDW-811s

CA850077 — Wed, 18 Feb 2004 16:09:11 GMT

Are you at the most recent BIOS for the server. BIOS date 11/1/2003. If not update and let me know results.

Link to BIOS update for on-line flash in Windows:

http://h18023.www1.hp.com/support/files/server/us/download/19807.html

OR a disk to boot to:

http://h18023.www1.hp.com/support/files/server/us/download/19855.html

I will research Lite-on's site to see if there any settings on the DVD-RW that we are not taking note of.

Re: ML350 LiteOn LDW-811s

CA816255 — Wed, 18 Feb 2004 16:52:19 GMT

Thanks. The firmwares are current on both the DVD writer and Srv.

Re: ML350 LiteOn LDW-811s

CA850077 — Thu, 19 Feb 2004 20:24:30 GMT

I could find nothing special about this drive as far as jumper settings or I/O modes that would interfer with POST of the machine. Firmware on Lite-on DVD and the embedded IDE controller of the ML 350 will just not communicate.

Have you tried connecting to a PCI IDE controller in the ML 350 G3?

Unfortinately there maybe no resolve to this question except to wait for either the server BIOS to rev or the devices firmware to rev and try again then.

Re: ML350 LiteOn LDW-811s

CA816255 — Fri, 20 Feb 2004 11:29:03 GMT

Much appreciates for your times and efforts. In the interim, I installed a CDRW, and everything is working fine.