topic Re: Experience new insights, workspace personalization, guided troubleshooting and more in Your questions about the HPE Support Center website

Experience new insights, workspace personalization, guided troubleshooting and more

AudreyCox — Fri, 09 Dec 2022 16:07:51 GMT

Discover more, share more, solve more - announcing new enhancements to HPE Support Center

Discover more about your IT environment

New software dashboard added to your on-demand, personalized insights for easy access to latest software revisions.
Visibility to serialized product options for more personalized parts management.

Share more with your teams

Use shared groups functionality available now to collaborate on cases and critical support notifications with quick set up from your My Groups card.
Streamlined communication with the integration of case email replies directly into case comments.

Solve more in less time independently

Warranty check with greater security and easier validation of duplicate serial number devices when you sign in.
Enhanced site support with dynamic solution recommendations based on your needs.

Sign in today to HPE Support Center - support.hpe.com - to experience these enhancements.

Audrey Cox
Hewlett Packard Enterprise
Support and services experience

twitter.com/HPE_Support
support.hpe.com
linkedin.com/showcase/hpe-pointnext-services

Re: Experience new insights, workspace personalization, guided troubleshooting and more

Sunitha_Mod — Mon, 12 Dec 2022 03:44:53 GMT

@AudreyCox

Hi Audrey Cox,

Thank you for sharing the information.

Re: Experience new insights, workspace personalization, guided troubleshooting and more

wstoll — Wed, 21 Dec 2022 20:17:19 GMT

Who can I talk to about issues with HPESC? I tried to give a Customer instructions on how to add his Contracts to his account and his page doesn't give him the opportunity to select Multi vs Single ownership. When I log into my accountto walk him through it, I still see that option.

I can't find any HPESC help or site support links and I can't find any groups in Slack. As the ASM, the Customer wants me to also have access. In the past we always did it this way.........why the change and how come he see's something different then me, when adding the Contracts?

Re: Experience new insights, workspace personalization, guided troubleshooting and more

Sunitha_Mod — Thu, 22 Dec 2022 04:57:32 GMT

Hello @wstoll,

We regret the inconvenience caused. Please use the following link to report the issue so that the concerned team can reach out to you. Select "My Contracts and warranties" as the topic while filling out the form.

https://support.hpe.com/connect/s/sitesupport?language=en_US