topic Re: Is this ALL that HPE has? Errors, mistakes and broken links? in Your questions about the HPE Support Center website

Is this ALL that HPE has? Errors, mistakes and broken links?

dbdata — Tue, 28 Feb 2023 05:49:31 GMT

Today's advanture in pain is adding the server I mistakenly purchased to my "group"

After clicking the "+" button and filling out the information and clicking "confirm" I get the message "error: products added:0 please try again" and of course - over and over and over.

Sales refuses to help because they already sold me the system and unless I want to buy a second one - please go away,

Service refuses to help be because (and this is a quote) "you reached the Fixit team" and it's not a broken server.

So all I ghet is page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page after page of broken links or [submit] boxes were I can "list my concern"

Seriously ... does HPE wonder why Dell is bigger ... and cannot for the life of them ... understand why?

Are they truly MYSTIFIED that customers don't love Chat-Bots? Are they unable to cope with the concept that problems are solved by PEOPLE and not by [submit] boxes?

Here is a clue for the clueless: Messages and Submit boxes allow you to address my problem at YOUR convenience and YOUR sense of importance and not mine. Web sites stand BETWEEN you and your customers.

Re: Is this ALL that HPE has? Errors, mistakes and broken links?

techin — Tue, 28 Feb 2023 05:38:19 GMT

Try these links to report issues:

Site Support | HPE Support

Site Feedback | HPE Support

Re: Is this ALL that HPE has? Errors, mistakes and broken links?

dbdata — Tue, 28 Feb 2023 15:03:52 GMT

It's problematic when you make my point for me, Techin.

This is not an "issue." This is a PROBLEM. It is a problem that prevents me from doing other, more important things like finding a new how for this server because the customer rejected it over HPE quality concerns.

an "issue" is something that someone documents so that they can discuss it with the appropriate parties at some unspecified point in the future where someone may be tasked with improving the web site.

Whereas a problem is solved by reporting "here is an email link to the name of an actual person that will get the system listed for you immediately and let you move forward"

In case that is too far out of your world of reference, let me explain it a different way:

You gave to me methods for reporting faults in your web site and thus helping HPE to improve their web services. You offered nothing to solve my problem.

Re: Is this ALL that HPE has? Errors, mistakes and broken links?

CMaxo — Thu, 06 Apr 2023 15:04:18 GMT

How or... more like Why should we report about half of the first layer of the website as being broken?

• The email preferences link (when you try to change your email preferences) is broken and a vicious circle that constantly return you to the "Please give use your business email so that we may contact you through it for the next step." page as you press the link given in said business email. (Luckily for me, I set the email preferences to not receive any promos when I created my account so that I'm not stuck in the bad side of the loop.)

• The Invitation toward HPE from an existing group is broken. I found out about HPE by my ISP who's using it and sent me an invite to join its account. Whenever I click on that invite (which is generated and sent from this site's system), it always brings me to the registration page and the link on that page to log yourself on that particular page in is not working. Basically, it's another dead loop.

The message in the email is "You have been invited to join the Vidéotron Affaires Wi-Fi Pro account in HPE GreenLake. Accept the invitation to create your user account for HPE GreenLake and start using its services. "

Once I registered through the given link, the previously stated account is not in my HPE GreenLake accounts list (it's still empty). Revisiting the link previously sent to me only bring me back to the registration page with a broken login link (even if I'm already automatically logged in on both the regulard HPE and GreenLake pages.)

And before someone is asking, I have disabled any plugin/extensions (anti-scripts and adblocks) that could hinder any process just in case. Tried on a Windows Platform and Android platform with various Browsers on their latest version.

So... yeah. I can't wait to contact support for something that should have been tested from day 1.

topic Re: Is this *ALL* that HPE has? Errors, mistakes and broken links? in Your questions about the HPE Support Center website

Is this *ALL* that HPE has? Errors, mistakes and broken links?

Re: Is this *ALL* that HPE has? Errors, mistakes and broken links?

Re: Is this *ALL* that HPE has? Errors, mistakes and broken links?

Re: Is this *ALL* that HPE has? Errors, mistakes and broken links?

topic Re: Is this ALL that HPE has? Errors, mistakes and broken links? in Your questions about the HPE Support Center website

Is this ALL that HPE has? Errors, mistakes and broken links?

Re: Is this ALL that HPE has? Errors, mistakes and broken links?

Re: Is this ALL that HPE has? Errors, mistakes and broken links?

Re: Is this ALL that HPE has? Errors, mistakes and broken links?