https://community.hpe.com/t5/your-questions-about-the-hpe/how-to-get-a-hold-of-support/m-p/7193597#M11828 <P>Thankfully there is a sticky named "HPE Support Contact Information" just above my post where I found the phone number. So apparantly the did email me yesterday but I did not get it, They troied just now anopther email at our company and that aslo is not getting through, Finally I asked then to send to a gmail addres and I got that. But the really frustrating thing is that in addition to monitorting my email yesterday looking for something from HPE, I was monitoring the case in the support portal. There were no updates posted there. I could onoy see my comments, There was no indication that anyone at HPE had looked at the case and had attempted to contact me.</P> Fri, 04 Aug 2023 16:46:28 GMT ENKON 2023-08-04T16:46:28Z https://community.hpe.com/t5/your-questions-about-the-hpe/how-to-get-a-hold-of-support/m-p/7193594#M11827 <P>How do I contact a person at HPE? I opened a support case (Case#&nbsp;5375307065) through the support portal. it is for a failed tape drive. we are down now, no backups (unless I drive to data center and reboot the autoloader between each backup job). I made the case 36 hours ago and still no reply from HPE.</P><P>&nbsp;</P><P>I'm frustrated. Why do we pay for support???</P> Fri, 04 Aug 2023 16:19:46 GMT https://community.hpe.com/t5/your-questions-about-the-hpe/how-to-get-a-hold-of-support/m-p/7193594#M11827 ENKON 2023-08-04T16:19:46Z https://community.hpe.com/t5/your-questions-about-the-hpe/how-to-get-a-hold-of-support/m-p/7193597#M11828 <P>Thankfully there is a sticky named "HPE Support Contact Information" just above my post where I found the phone number. So apparantly the did email me yesterday but I did not get it, They troied just now anopther email at our company and that aslo is not getting through, Finally I asked then to send to a gmail addres and I got that. But the really frustrating thing is that in addition to monitorting my email yesterday looking for something from HPE, I was monitoring the case in the support portal. There were no updates posted there. I could onoy see my comments, There was no indication that anyone at HPE had looked at the case and had attempted to contact me.</P> Fri, 04 Aug 2023 16:46:28 GMT https://community.hpe.com/t5/your-questions-about-the-hpe/how-to-get-a-hold-of-support/m-p/7193597#M11828 ENKON 2023-08-04T16:46:28Z https://community.hpe.com/t5/your-questions-about-the-hpe/how-to-get-a-hold-of-support/m-p/7193643#M11830 <P>Hello&nbsp;<a href="https://community.hpe.com/t5/user/viewprofilepage/user-id/1642206">@ENKON</a>,</P> <P>Thank you for reaching out to us. We regret the inconvenience caused. We are checking with the back-end team. Let us know if you have already received any updates.</P> Mon, 07 Aug 2023 04:52:03 GMT https://community.hpe.com/t5/your-questions-about-the-hpe/how-to-get-a-hold-of-support/m-p/7193643#M11830 Sunitha_Mod 2023-08-07T04:52:03Z