topic Re: Unable to login to HPE Support in Your questions about the HPE Support Center website

Unable to login to HPE Support

Arivoomathi — Fri, 10 Jan 2025 06:38:50 GMT

I can login to any other part of the site without issue. But when I hit the https://networkingsupport.hpe.com/api/v1/auth/login-callback?code=DVYdNfMja5AM-q_5OxJ9aeCEh0nAfa9xCivWft0eDpY&state=3v1j8X4U8grlpobPKbKZW9IYwB6LhGUsZGy2hoO9Osw site I get the following.

Sorry your login can't be processed at this time.

HPE regrets to inform you that we are unable to act on your access request at this time due to technical issues with user validation we are currently experiencing. To proceed please submit a site support request for assistance and we will help you shortly.

Re: Unable to login to HPE Support

Sunitha_Mod — Fri, 10 Jan 2025 09:13:28 GMT

Hello @Arivoomathi,

As suggested in a previous thread, kindly create a support ticket to ensure the respective team contacts you for further assistance.

Also, please be informed that the HPE Networking forum has moved to Aruba Airheads Community, and for HPE networking and Aruba product queries, request you to visit and post your query here: Aruba Airheads Community

You can refer to the below link as well for more details:

HPE Networking forum migration to Aruba Airheads c... - Hewlett Packard Enterprise Community

Re: Unable to login to HPE Support

AlexanderWilson — Fri, 10 Jan 2025 09:21:50 GMT

Helli arivoomathi,

It sounds like there’s a technical issue on HPE’s end with their user validation system. Since you’re able to log in elsewhere on the site, it’s likely specific to the HPE Networking Support portal. The best course of action is to follow their advice and submit a site support request for assistance. While waiting for a response, you might also try clearing your browser cache, using a different browser, or attempting access from another device to rule out local issues.

Re: Unable to login to HPE Support

dgrierson — Tue, 18 Feb 2025 18:10:35 GMT

I'm having the same issue. It's impossible to raise a support ticket for assistance, because I can't log-in to the support portal.

Can anyone please advise?

Thanks

Re: Unable to login to HPE Support

Sunitha_Mod — Wed, 19 Feb 2025 05:30:12 GMT

Hi @dgrierson,

Thank you for writing to us and we regret the inconvenience caused. We recommend using the following link to report the issue so the concerned team can reach out to you.

https://h41390.www4.hpe.com/support/index.html?form=loginsupport