topic Re: Custom SPP site cannot be accessed in Your questions about the HPE Support Center website

Custom SPP site cannot be accessed

Stan_O — Wed, 22 Mar 2023 20:05:14 GMT

In attempting to access the SPP Custom download page using the URL https://spp.hpe.com/custom/#/ continually loops back to the page at Authentication Required - SPP Custom Download | Hewlett Packard Enterprise (hpe.com)

Please fix this. I'm currently 3 levels of problems deep into trying to set up a new server and all the problems are due to issues with HPE's support site and/or support tools...

Re: Custom SPP site cannot be accessed

Sunitha_Mod — Thu, 23 Mar 2023 05:14:11 GMT

Hello @Stan_O,

Sorry for the trouble you are going through. We would recommend you use the below link and report the issue so that the concerned team can reach out to you.

https://support.hpe.com/connect/s/sitesupport?language=en_US

Re: Custom SPP site cannot be accessed

Giri_R — Thu, 23 Mar 2023 14:13:22 GMT

Please try clearing browser cache and cookies. Also try with logging in with different browser (Google chrome or Mozilla).

Re: Custom SPP site cannot be accessed

Stan_O — Thu, 23 Mar 2023 14:18:40 GMT

Thanks, using a different browser worked. It should have occurred to me to try a different browser or clearing the cache. For some reason I've gotten out of the habit of those methods being necessary since, probably the retirement of Internet Explorer.

Re: Custom SPP site cannot be accessed

Baltic_Native — Fri, 02 May 2025 15:29:49 GMT

I have been experiencing this problem for a few months now.
I normally work with Firefox (ESR) or Vivaldi (Chrome).

For the stubborn HP page https://spp.hpe.com/custom/loginrequired it has worked so far, then using Edge as an exception.
Meanwhile it works with NONE of the 3 browsers mentioned.
Not even with completely deleted browser data.

A kind of cogwheel turns briefly and it jumps back to the login page.
Without any error message
I can no longer get in at all.

What's going on HPE?
Please post instructions with which cookie settings the page now works!