How to Create Cases in HPE Support Center

Kavya22 — Mon, 23 Jun 2025 14:37:56 GMT

To create a case for a hardware or software issue, select a product and then complete the case form.

For account, portal, or user issues, use the Website help request form.

1.a To start a case, click Create Case on the workspace.

1.b You can also start cases from My Products or My Cases cards

On My Products page, click on the required product, select "Create Case" from the "Action" drop down

2. Select the relevant issue

3. Fill in all the required information

4. Add any additional infomation along with the required attachments

5. Primary Contact and product location can be updated on each request

6. Select the preferred service method, and then click on "Submit case"

For more details you can refer the Cases

Thanks and regards,

Kavyasri Sachin

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