topic Re: My HPE Software Center issues in Your questions about the HPE Support Center website

My HPE Software Center issues

Andrius_AxM — Fri, 11 Jul 2025 16:11:27 GMT

Hello,

4th day in a row I'm trying to download SPP for GEN10 to keep up woth updates for my HP servers but getting UnableToProcess.html only. Can you advice when this issue will be resolved? And when can I will be able to download it finally?

Re: My HPE Software Center issues

Thaufique_Mod — Thu, 10 Jul 2025 07:53:31 GMT

Hello @Andrius_AxM,

Thank you for reaching out to us. Please share the download link here so that the concerned team can look into it immediately.

Re: My HPE Software Center issues

Andrius_AxM — Thu, 10 Jul 2025 08:08:20 GMT

For example this one My HPE Software Center SPP 2023 , or My HPE Software Center SPP 2021 and event the newest url doesnt work My HPE Software Center SPP 2025

Getting the same issue. The main focus is to migrate from VMware 6.7 to 8.0 while following correct SPP path

Re: My HPE Software Center issues

techin — Thu, 10 Jul 2025 08:50:44 GMT

SPP links are working for me:

https://support.hpe.com/connect/s/softwaredetails?collectionId=MTX-5d74fe753828448f&tab=releaseNotes

My HPE Software Center

Re: My HPE Software Center issues

Andrius_AxM — Thu, 10 Jul 2025 09:56:21 GMT

Yes, links are working, but when I'm trying to download for me also, but when I'm trying to downlaod - getting unabletoprocess.html files only with this message:

HPE regrets to inform you that we are unable to act on your access request at this time due to technical issues we are currently experiencing with user validation.
To proceed please submit a site support request for assistance and we will help you shortly.

Other downloads like firmware updates, iLO etc. - works just fine

Re: My HPE Software Center issues

SatyaChilamakur — Thu, 10 Jul 2025 10:09:21 GMT

https://support.hpe.com/connect/s/softwaredetails?collectionId=MTX-5d74fe753828448f&tab=releaseNotes work with any state if your logged-in or else login session expired.

But My HPE Software Center requires the active login session at when you have generated the URL.

Hence it's advice to use HPESC URL and get routed to My HPE Software Center for download,

Service pack for HPE ProLiant Gen10 and 10 Plus | HPE Support

Re: My HPE Software Center issues

Andrius_AxM — Thu, 10 Jul 2025 10:43:05 GMT

Yes, I know this - following all steps like logging in to user and everything looks good till the point where it shows that downloading file not happening and it downloads that specific html file only. Out of ideas guys

Re: My HPE Software Center issues

Andrius_AxM — Thu, 10 Jul 2025 10:48:45 GMT

Okay not sure why, but I tried once more and it started to work - I can see that SPP ISO is downloading - fingers crossed that it won't crash while doing it

Re: My HPE Software Center issues

Thaufique_Mod — Fri, 11 Jul 2025 04:43:31 GMT

Hello @Andrius_AxM,

Let us know if you were able to resolve the issue.

If you have no further queries and are satisfied with the answer, then kindly mark the topic as Solved so that it is helpful to all community members.