https://community.hpe.com/t5/your-questions-about-the-hpe/java-exception-from-active-chat/m-p/421989#M160 Henry,<BR />When you receive an error in active chat, you need to report the error using the "contact hp" link up at the top left of the page.<BR /><BR />Use E-mail HP --&gt; Other Questions --&gt; Website Feedback<BR /><BR />Include in your message, the link where you initiated the Active Chat session and steps you took prior to the error. Fri, 03 Sep 2004 07:47:51 GMT CA484956 2004-09-03T07:47:51Z https://community.hpe.com/t5/your-questions-about-the-hpe/java-exception-from-active-chat/m-p/421988#M159 Exception <BR /> Type: class java.lang.NullPointerException<BR /> Message: null<BR /> Stack Trace: <BR /> <BR /> java.lang.NullPointerException<BR /> at jsp._0002fjsp_0002fsorry_0002ejspsorry_jsp_0._jspService(_0002fjsp_0002fsorry_0002ejspsorry_jsp_0.java:117)<BR /> at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:119)<BR /> at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)<BR /> at org.apache.jasper.servlet.JspServlet$JspServletWrapper.service(JspServlet.java:177)<BR /> at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:309)<BR /> at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:382)<BR /> at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)<BR /> at org.apache.tomcat.core.ServletWrapper.doService(ServletWrapper.java:387)<BR /> at org.apache.tomcat.core.Handler.service(Handler.java:263)<BR /> at org.apache.tomcat.core.ServletWrapper.service(ServletWrapper.java:371)<BR /> at org.apache.tomcat.core.ContextManager.internalService(ContextManager.java:748)<BR /> at org.apache.tomcat.core.ContextManager.service(ContextManager.java:694)<BR /> at org.apache.tomcat.service.connector.Ajp12ConnectionHandler.processConnection(Ajp12ConnectionHandler.java:195)<BR /> at org.apache.tomcat.service.TcpWorkerThread.runIt(PoolTcpEndpoint.java:403)<BR /> at org.apache.tomcat.util.ThreadPool$ControlRunnable.run(ThreadPool.java:498)<BR /> at java.lang.Thread.run(Unknown Source) Thu, 02 Sep 2004 03:29:59 GMT https://community.hpe.com/t5/your-questions-about-the-hpe/java-exception-from-active-chat/m-p/421988#M159 CA716817 2004-09-02T03:29:59Z https://community.hpe.com/t5/your-questions-about-the-hpe/java-exception-from-active-chat/m-p/421989#M160 Henry,<BR />When you receive an error in active chat, you need to report the error using the "contact hp" link up at the top left of the page.<BR /><BR />Use E-mail HP --&gt; Other Questions --&gt; Website Feedback<BR /><BR />Include in your message, the link where you initiated the Active Chat session and steps you took prior to the error. Fri, 03 Sep 2004 07:47:51 GMT https://community.hpe.com/t5/your-questions-about-the-hpe/java-exception-from-active-chat/m-p/421989#M160 CA484956 2004-09-03T07:47:51Z