topic Re: FTP access Denied in Your questions about the HPE Support Center website

FTP access Denied

James Robertson 1 — Tue, 22 Nov 2016 18:40:54 GMT

I am having an issue accessing FTP.HP.COM for some reason it seem my external IP address is being blocked by ftp.hp.com. Can someone help? My entire orginization is affected and I am no longer able to used any automated tools such as HP WEBJetAdmin, SMM and other automated tools that must connect to FTP.HP.COM.

Re: FTP access Denied

Torsten. — Tue, 22 Nov 2016 19:49:23 GMT

for me it is working:

(browser access)

ftp://ftp.hp.com/pub/

Re: FTP access Denied

Steven Schweda — Tue, 22 Nov 2016 19:46:08 GMT

> I am having an issue accessing FTP.HP.COM for some reason it seem my
> external IP address is being blocked by ftp.hp.com.

As usual, showing actual commands (or any clear, detailed description
of what you did) and their actual output (what happened when you did it)
would be more helpful than vague descriptions or interpretations.

What, exactly, leads you believe that your (undisclosed) "external IP
address is being blocked by ftp.hp.com"?

> for me it is working:

Same here. Using an old, simple FTP client, you do need to specify
passive mode:

ALP $ ftp ftp.hp.com
220 (vsFTPd 3.0.2)
Connected to g9t6178.houston.hp.com.
Name (g9t6178.houston.hp.com:system): anonymous
331 Please specify the password.
Password:
230 Login successful.
FTP> dir
500 Illegal PORT command.
FTP> passive on
Passive is ON.
FTP> dir
227 Debuging Passive Mode (15,240,25,57,160,16).
150 Here comes the directory listing.
drwx------ 2 32227 14180 16384 Nov 16 2014 lost+found
drwxrwxr-x 97 32227 14180 4096 Nov 21 23:52 pub

226 Directory send OK.
129 bytes received in 00:00:00.00 seconds (129.01 Kbytes/s)
FTP> quit
221 Goodbye.

Re: FTP access Denied

James Robertson 1 — Tue, 22 Nov 2016 22:01:23 GMT

Steps that I have performed to reproduce. HTTP://FTP.HP.COM from IE presents a

This error (HTTP 403 Forbidden) means that Internet Explorer was able to connect to the website, but it does not have permission to view the webpage.
Prior to today I was recieving a TimeOut Page.

Performing the exact same HTTP://FTP.HP.COM from IE on another network or from a different outgoing facing IP allows me access.

Boarder router and Firewall traces show that the packets are dropping prior to being recieved back. Firefox and Chrome state that the connection to http://ftp.hp.com as a connection timed out.

The connection has timed out

The server at ftp.hp.com is taking too long to respond.

The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.

As you can see with the below picture HP Library and Tape tools v4.22 is unable to connect to the site http://ftp.hp.com as well. This is also affecting all other HP tools and resources for managing Servers, Sans, Networking and other compenents.

The oddity as of right now is that IE is now able to connect to FTP://FTP.HP.COM but Firefox and Chrome cannot, timing out. Still unable to access HTTP://FTP.HP.COM from all browsers.

I have worked with AT&T and my Security team on this matter. The only thing we found was the public facing IP was on an IP Black List but that was cleared up a couple of weeks ago, thanks to a careless vendor.

No Proxies are being used. Firewalls are open and clear on both the Public facing Hardware and Client machines. This is why I was asking if HP is using IP Blocklists?

Re: FTP access Denied

Torsten. — Tue, 22 Nov 2016 22:08:47 GMT

using http:// or ftp:// makes a real difference.

not sure what does not work for you, but many services have changed from hp.com to hpe.com meanwhile.

Re: FTP access Denied

James Robertson 1 — Tue, 22 Nov 2016 22:13:02 GMT

Apparently our messages passed in the internet.

Re: FTP access Denied

Steven Schweda — Tue, 22 Nov 2016 23:02:38 GMT

> Steps that I have performed to reproduce. HTTP://FTP.HP.COM from IE
> presents a
>
> This error (HTTP 403 Forbidden) [...]

Ok. Around here, using Firefox on a Mac, "http://ftp.hp/com" gives a
403 error. Safari seems to detect a problem, and then switch over to
using FTP instead of HTTP. So, it appears to work, but it's not using
HTTP to do it.

My guess is that ftp.hp.com is configured to provide a general FTP
service, not a general HTTP service. If you insist on using a Web
browser to access an FTP server, then my advice would be to specify the
File Transfer Protocol to do it ("ftp://") instead of the HyperText
Transfer Protocol ("http://"). Apparently, different Web browsers put
different amounts of effort into trying to find something which does
work when you specify the wrong protocol to a server which does not
offer that protocol.

Re: FTP access Denied - HPE LTT problem

Torsten. — Wed, 23 Nov 2016 16:17:24 GMT

I tested the file above you tested LTT with.

http://ftp.hp.com/pub/information_storage/software/ltt/firmware/LTO_1760_U62W_MSL-G3-Series.frm

Looks like this file is really missing, I get a 404 not found error in the browser and the same error message in LTT.

All other files I tested with work.

If you need this file, get it from here:

http://h20566.www2.hpe.com/hpsc/swd/public/detail?sp4ts.oid=5156057&swItemId=co_176373_1&swEnvOid=54

Do you see the FTP related issue only with LTT?

Re: FTP access Denied - HPE LTT problem

James Robertson 1 — Wed, 23 Nov 2016 16:24:56 GMT

Well ever since they have seperated the business from the consumer there have been problems. I have used HP Products since the late 1990's but with this and their automated tools not working correctly it makes it very difficult to continue to do business in a one man shop and expecting some automation in finding and applying correct drivers patches and firmware into their products. I guess I will have to manually examine each machine until my technology refresh comes out and I start replacing hardware with another vendor.

Thanks for the assistnace, oh and ftp://ftp.hp.com is not working for me again nor is http://ftp.hp.com

Re: FTP access Denied - HPE LTT problem

Torsten. — Wed, 23 Nov 2016 16:38:40 GMT

There are already many tools updated to use hpe.com links instead of hp.com, but probably not all ... :-(

By the way, I can access

ftp://ftp.hp.com/pub/information_storage/software/ltt/firmware/

and the file you are looking for is missing there ...

Re: FTP access Denied - HPE LTT problem

Steven Schweda — Thu, 24 Nov 2016 01:46:07 GMT

> [...] oh and ftp://ftp.hp.com is not working for me again nor is
> http://ftp.hp.com

I suppose that it would be pointless to suggest that "is not working
for me" is not a useful problem description.

> As usual, showing actual commands (or any clear, detailed description
> of what you did) and their actual output (what happened when you did it)
> would be more helpful than vague descriptions or interpretations.

Still true.

As before, I would expect ftp.hp.com to be an FTP server, and, thus,
not necessarily an HTTP server, so I would not be amazed if
"http://ftp.hp.com" did not work.