topic Re: Document Availability in Your questions about the HPE Support Center website

Document Availability

heatman5 — Sun, 10 Nov 2019 08:09:58 GMT

Hello All,

Whenever I'm searching for and find a Document that I would like to review in the Support Area, what seems to be the first page comes up, but no more. I reported this to Support once before and did not get any real answer or help. I'm using an ipad Air 2 with ipad os 13 and Safari Browser. I've even tried Firefox on the ipad, but still no go. Is a Windows machine the only device that can be used? What do I need to do to be able to read Support Documentation? I'm signed in but still can't view or download documents. The last time, I had to search google to find someone who already had a document I could use. Any help would be greatly appreciated. Thank you.

Re: Document Availability

Parvez_Admin — Thu, 14 Nov 2019 07:42:09 GMT

Hi @heatman5 ,

Sorry for the inconvenience. Can you please let us know which support document you are trying to find and which website link you are referring to, so that we can direct it to the correct team.

Re: Document Availability

heatman5 — Thu, 14 Nov 2019 11:09:25 GMT

Parves_Al,

The following link is an example:

https://support.hpe.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-a00076252en_us&withFrame

All Documents or any support page will not open for me using my ipad. Using a Windows 10 Tablet, I was able to open one of the "Management and Configuration Guide(s)", maybe the latest version. Even with the windows 10 Tablet, most things will not open, I get the first page and no more. It doesn't matter if I'm signed in or not. I've brought this to the attention of HPE web support some time ago. At that time, I had to find another location online to be able to view the document(s). It was one of HPE's Vendors who has some HPE Documentation available. Thank you for responding.

Re: Document Availability

Parvez_Admin — Mon, 18 Nov 2019 06:30:22 GMT

Hi John,

Thank you for your feedback. I have created a support ticket for this issue and the concerned team may contact you for further details. While we cannot provide a specific timeline commitment, we can advise that our product management team is currently looking into improve HPE support website capabilities.

Thank you for your patience.