Anyone else having problems accessing support documentation and info?

Robert_Jewell — Tue, 16 Dec 2014 02:55:37 GMT

I am having issues when I try to load system support info into the center page "Find Support for your HP Product". For some products its OK, but others not so much. For example, when I enter in 'rx7640' in the search box I am shown a list of products to choose from. I click on any of them and I am simply redirected back to the "home" page as if I am to start over. If I enter in rx2660 or DL580 for example, I can see the info. Other products that dont seem to work right are of various platforms and sizes: rp4440, rp7400, rx1620, so I cannot make sense of it.

I have posted a message to HP's support as directed in this forum and am working with them now. I know this isnt the forum for these issues....but I see no other place to post this to discuss it with the "community".

-Bob

P.S. This thread has been moevd from Community Feedback & Suggestions to HP Support Center Feedback & Suggestions. - Hp forum Moderator

Re: Anyone else having problems accessing support documentation and info?

Kevin_Paul — Tue, 05 Jul 2011 15:21:46 GMT

Bob - thanks for your post on this issue. I have asked the Support Center folks about it, and they're not aware of that type of behavior. BUT - I also see that Product Selection is currently unavailable, so perhaps it's being worked on as we speak(type).

Thanks for logging a ticket already - that's certainly the quickest way to get something like this investigated...

topic Anyone else having problems accessing support documentation and info? in Your questions about the HPE Support Center website

Anyone else having problems accessing support documentation and info?

Re: Anyone else having problems accessing support documentation and info?